Nicolás Betancourt

Design and implementation of agent systems in production using LLMs, RAG, and MCP servers.

Development of data pipelines to feed intelligent systems and improve response quality.

Training and evaluation of machine learning models for alert classification and segmentation (SOC).

Reduction of noise in monitoring systems using data analysis and ML techniques.

Integration of AI services with existing backend architectures (APIs, databases, tools).

Development of AI-based MVPs for rapid business opportunity validation.

Develop server-side solutions for the customer service platform for Stanley Black and Decker, such as:

- Server Developer: taking different communication channels (social media or web chat) and sending them to Zendesk (customer service platform) and performing validation of schedules, privacy policies, sending the conversation to different integrations such as Artificial Intelligence, a menu of options.

Perform electrical design and selection of SPT transformer accessories for the Hitachi ABB D Colombia and Guarulhos, Brazil factories. Constantly implement ideas to improve the engineering process. Clarify technical doubts to the final client or internal client about the transformer design for its correct manufacturing.