Nicolas B.

Passionate about customer relations and IT, I naturally oriented my career towards technical support, where I can put my skills to use for users.

During my experience of more than a year in technical support, I have assisted clients both by phone and through written channels (tickets and emails). This dual approach has allowed me to develop clear, structured, and effective communication, with a strong preference for written support, which facilitates precise and lasting answers.

Rigorous, I particularly enjoy quickly identifying the root of problems and proposing appropriate solutions. My goal is simple: to effectively resolve incidents while ensuring a smooth and satisfying user experience.