NDFreelancer profile translated to English.
Back to original languageAbout Nicola
Hello! I'm Nicola, a freelance Customer Care Agent for 2 years :)
I support startups, content creators, and small brands in their **daily customer relations**: responding quickly, effectively, and with empathy – all while saving the team time. Rest assured that your customers will be well taken care of!
My strengths:
- Knowledge of KYC procedures
- Experience with Discord-type communities
- Efficiency in writing (over 75 wpm) emails and tickets
- Human tone, adapted to your brand image
Feel free to contact me so we can discuss your project together!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- TipeeestreamCustomer Care ManagerTECHNovember 2023 - Today (2 years and 7 months)- Energizing responses to support tickets- Assisting users with their technical problems and questions about the site- Moderating the Discord community (over 3000 members)- Moderating TipeeeStream accounts (KYC)
- Tipeee SASCustomer Care AgentFebruary 2025 - Today (1 year and 4 months)I handle a large part of the email support for creators and Tipeurs to simplify the workload of the Tipeee team.
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Education
- Ingénieur en InformatiqueEfrei Paris2029Ingénieur en Informatique
- Baccalauréat, mention bien et EuropéenneLycée Sainte-Anne2023Baccalauréat, mention bien et Européenne
Skill set
Categories
- Other