About Nicola
- Knowledge of KYC procedures
- Experience with Discord-type communities
- Efficiency in writing (over 75 wpm) emails and tickets
- Human tone, adapted to your brand image
French
Native or bilingual
English
Fluent
Experience
- TipeeestreamCustomer Care ManagerTECHNovember 2023 - Today (2 years and 7 months)- Energizing responses to support tickets- Assisting users with their technical problems and questions about the site- Moderating the Discord community (over 3000 members)- Moderating TipeeeStream accounts (KYC)
- Tipeee SASCustomer Care AgentFebruary 2025 - Today (1 year and 4 months)I handle a large part of the email support for creators and Tipeurs to simplify the workload of the Tipeee team.
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Education
- Ingénieur en InformatiqueEfrei Paris2029Ingénieur en Informatique
- Baccalauréat, mention bien et EuropéenneLycée Sainte-Anne2023Baccalauréat, mention bien et Européenne
Skill set
Categories
- Other