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Nico KriebelNK

Nico Kriebel

Interim Manager Insurance / AI Automation / Claims

€1,100/day
Hamburg, DE
8-15 years
Project Management
Automation
Claims Management
Artificial Intelligence
Insurance

Average response time: 1 hour

Freelancer profile translated to English.
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About Nico

I am a Senior Manager in Insurance Consulting with over 8 years of experience in international transformation projects. My focus is on AI-supported process automation, claims management, and FNOL solutions, particularly with Camunda, Guidewire, and DeepOpinion.
I combine deep industry know-how with technical implementation expertise and have led projects with 7-figure volumes.

My added value: I help insurers and InsurTechs reduce complexity, significantly increase STP rates, and unlock new efficiency potentials through AI – from strategy to operational implementation.

⸻

Typical Projects
  • Development and management of international FNOL & Claims Automation programs
  • Process harmonization for motor vehicle, travel, and event cancellation claims
  • AI integration (FNOL, LLM, Fraud Detection, Triage) into core processes
  • Target Operating Models & process optimization for medium-sized insurers
  • Interim management / project leadership in complex transformation programs

⸻

USP
  • Industry focus: deep specialization in insurance (motor vehicle, travel, property)
  • Technology & Business: Bridge between management and IT (Camunda, Guidewire, AI tools)
  • Results-oriented: STP increase, cost optimization, reduced time-to-market
  • Leadership: Experience in leading international squads (25 FTEs)

  • German

    Native or bilingual

  • English

    Fluent

Can work on-site
Hamburg (up to 50km)

Experience

  • Capgemini Invent
    SENIOR MANAGER INSURANCE STRATEGY
    BANKING AND INSURANCE
    June 2025 - Today (1 year and 2 months)
    Hamburg, Germany
    Responsible for managing international automation projects with a focus
    •on AI-supported process optimization (Agentic AI). Responsible for budget, scheduling, and quality assurance across all project phases. Responsibilities include strategic project management, business requirements engineering, stakeholder communication, and proposal and contract drafting. Engagement Manager for 3 accounts.
    Artificial Intelligence Automation Insurance Claims Management
  • Capgemini Invent
    MANAGER INSURANCE STRATEGY
    BANKING AND INSURANCE
    September 2022 - June 2025 (2 years and 9 months)
    Hamburg, Germany
    • Engagement Manager: Offer management, new customer acquisition, maintenance and expansion of existing customer relationships
    • Management and co-processing of offers
    • Program manager for a global rollout of an Agentic AI solution for workflow automation in the B2B2C insurance business
    • Management of strategic IT transformation projects, particularly in the area of claims management, with a focus on process automation and optimization using Camunda
    • Conducting IT health checks to identify optimization potential and developing customized roadmaps for insurance and financial service providers
    • Management of interdisciplinary teams in agile and traditional project environments as well as the introduction of innovative technologies for the optimization of end-to-end processes (e.g., with AI agents)
    • Member of the InsurTech Shipyard: Knowledge sharing, networking with various medium-sized insurers, and startup scouting
    • Implementation and coordination of recruiting events, sponsorship of trade fairs (DIA, InsureNXT) Talent lead: Disciplinary management of junior and senior consultants
    Insurance Project Management Automation Artificial Intelligence Claims Management
  • IKOR AG
    SENIOR CONSULTANT
    BANKING AND INSURANCE
    January 2020 - January 2022 (2 years)
    Hamburg, Germany
    • Multi-project manager for the migration of AI-based claims software for the German insurance market
    • Strategy development & sales of AI-based claims software
    • Account management, leadership in RFP processes
    • Responsibility for the implementation and optimization of S/4HANA systems, including data migration, process digitization, and quality assurance.
    • Execution of test and defect management, including the creation and management of test concepts, to ensure successful IT projects
    • Implementation of specific IT and process solutions for insurance companies, e.g., in the areas of finance and reporting, with sustainable efficiency improvements
    Project Management Insurance Defect Management Budget Planning
Check out Nico's experience

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Education

  • M.SC. BUSINESS INFORMATION SYSTEMS / IT MANAGEMENT
    Nordakademie Graduate School.
    2021
  • B.SC. BUSINESS INFORMATION SYSTEMS
    Nordakademie University of Applied Sciences. Elmshorn
    2018
Check out Nico's education

Skill set

Defect Management
Budget Planning
IT Architecture
Controlling
Conceptualization
Workshops
Workshops & Presentations
FNOL

Categories