NCFreelancer profile translated to English.
Back to original languageAbout Nicholas
These 18 years spent on CRM projects have allowed me to develop a versatile profile, having accumulated enriching experiences in Project Management, Product Ownership, Transversal Management, Testing, and Development; as well as in all phases of an IT project.
Successfully completing projects collectively is important to me; as is Customer Satisfaction. My desire to learn and my empathy help me to better understand the challenges & difficulties of the various project stakeholders, in order to propose the best possible compromises and solutions, given the imposed constraints.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- AXA FranceSalesforce Product OwnerJanuary 2018 - March 2025 (7 years and 2 months)92000 Nanterre, FranceThe Salesforce CRM covers almost all of AXA France's business lines. Eventually, the user base will exceed 27,000 users with, in particular, all Distribution Networks; on a single shared Org. In this context, being a Product Owner means not only responding to business needs but also always thinking about rationalizing and harmonizing user journeys and solutions; in the interest of the platform.Moreover, out of the5 Squadsfor which I was Product Owner, 4 were transversal; either addressing multiple Business Departments in parallel, or implementing transversal journeys for multiple user populations. It should be noted that the Distribution Networks and the various Customer Services do not have the same Applications, are on both Classic and Lightning, and do not necessarily have the same user experiences; which complicates convergence and increases constraints.
- Activity and Risk Management.
- Execution of Macro-estimations and management of allocated Budgets (600 - 800 K€ per year).
- Roadmap Definition.
- Organization/facilitation of Steering Committees.
- Workshop facilitation with Sponsors, Business Representatives, Enterprise Architects,
- Security, Partner SA POs, UX, CRM Design Authority, CRM Business Expertise Center
- and TechLeads from various SAs.
- Intra-CRM and extra-CRM coordination.
- Field immersions, in agencies, for the General Agents network.
- User Story writing.
- Production Deployment.
- Production Monitoring and Level 3 Support.
- Presentation and promotion of the CRM during internal plenaries.
- AXA FranceProduct Owner Networks ↔ Company ExchangesJanuary 2023 - March 2025 (2 years and 2 months)Nanterre, France
- Transversal business projects aimed at reducing response time for the End Customer, by favoring better traceability, by improving/optimizing end-to-end Sales/Management journeys (impacting several SAs), and by promoting Green IT.
- Each project to implement exchanges must be able to meet the expectations/challenges of the Sales Network and the Management Department; which requires being proactive and finding consensus.
- In parallel, since 2024: Responsible for the Exchanges project within the 24/26 StarLight Program for the Convergence/Migration of 4 Distribution Networks.
- State of all divergent journeys for each Distribution Network, and even by Line of Business.
- Studies and proposals for convergent solutions to harmonize processes/user journeys, and reduce platform debt.
- Create opportunities to bring value and novelty.
- AXA FranceSalesforce Product Owner - Customer DataJanuary 2021 - December 2022 (2 years)Nanterre, France
- Projects funded by the Customer DATA Department.
- Creation of control and/or data quality improvement journeys for the various Distribution Networks.
- Being on different Applications and technical platforms, for the same need, there could be 3 different journeys.
- Migration of all populations from the CRM to the new MDM.
- Migration and Reengineering of SOAP/REST Web Services to the HONEY framework.
- Progressive decommissioning of the "Legacy" Customer Repository
- Evolution of the existing CRM data model.
- Studies on improving the Person Vision.
- Progressive shift from a "Tax Household" vision, and duplicate persons, to a new model based on the person as the Golden Record.
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Education
- Master 2 MIAGE,Université Paris 1 - Panthéon Sorbonne2007Master 2 MIAGE,
- Master 1 MIAGE,Institut Universitaire Professionnalisant - Université Claude Bernard Lyon2006Master 1 MIAGE,