Freelancer profile translated to English.
Back to original languageAbout Nevil
Most Salesforce consultants configure CRMs. Few have spent years in the field.
8+ years in technical service environments: medical devices (A-dec), medical equipment distribution (Henry Schein), connected fitness equipment (Technogym). Installations, diagnostics, SLA management, dispatch coordination. Real technicians. Real constraints.
Today, I help companies fix what doesn't work after CRM deployment.
Why do technicians bypass Salesforce Field Service? Why does the scheduling engine assign the wrong skills? Why do SLA dashboards show "compliant" when the field says otherwise?
These are rarely configuration issues. They are operational alignment problems.
My missions: Field Service operational audit, dispatch/scheduling optimization, field-CRM process realignment, AI assessment for predictive maintenance.
Platforms: Salesforce FSL · ServiceMax · SAP PM/CS · Oracle Field Service · CMMS
Industries: Medical Devices · Industrial Equipment · Fitness Technology · HVAC
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- InTCFounder & Principal ConsultantApril 2025 - Today (1 year and 2 months)Paris, FranceField Service Operations consulting - audit, optimization, AI-readiness assessment. Salesforce FSL, ServiceMax, SAP PM/CS, Oracle FS, legacy CMMS systems. Focus: post-deployment issues, technician adoption, dispatch/scheduling realignment
- TechnogymField Service Engineering ManagerMECHANICAL ENGINEERINGSeptember 2025 - Today (9 months)Paris, FranceData-driven field service ops for connected fitness equipment. Built PowerShell automation to cross-reference field data, CRM records, and intervention histories. SLA performance management, dispatch optimization, real-time reporting. Environment: Salesforce Service Cloud, PowerShell, Power BI, IoT equipment.
- Henry Schein FranceTechnical CoordinatorOctober 2022 - December 2024 (2 years and 2 months)Paris, FranceCoordinated multi-level field service (L1-L3) for medical equipment distribution across France. SAP-based service management, dispatch scheduling, SLA monitoring. Interface between field operations, warehouse logistics, and customer service.
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Education
- Machine Learning Applied Generative AI for Digital TransformationMassachusetts Institute of Technology - 2025Machine Learning Applied Generative AI for Digital Transformation
- Supply Chain & Industrial MaintenanceISTELI - 2021/2022Supply Chain & Maintenance Industrielle