Neus García Acera

I attended to a high volume of users in social services, managing inquiries and incidents with empathetic communication and professional reception protocols. I applied mediation and de-escalation techniques to manage high-tension situations with vulnerable groups, achieving a safe and orderly environment. I coordinated schedules and visitor flows for multidisciplinary teams (mental health, social services), ensuring punctuality and operational efficiency. I collaborated with social workers, psychologists, and healthcare personnel, developing teamwork skills in sensitive environments.

▸Managed a high volume of users in sensitive contexts.

▸Resolved incidents with a focus on customer experience.

▸Coordinated schedules and optimized the attention flow.

▸Worked with multidisciplinary teams (social and health sectors)

I managed the reception and direct customer service, channeling calls, emails, and commercial visits with professionalism and efficiency. I organized and kept operational documentation updated, reducing search times and improving file traceability. I coordinated the sales team's schedule, ensuring smooth planning and an impeccable corporate image to clients.