Freelancer profile translated to English.
Back to original languageAbout Azaria
Experienced virtual assistant, I combine expertise in administrative management, multilingual customer support, and online product and store management. Thanks to solid training in communication and project management, here is what I can offer:
- Administrative Management: Organization of schedules, coordination of meetings, and administrative task management.
- Multilingual Customer Support: Responding to requests via email, phone, and chat, with high-quality customer service.
- Product Management: Inventory tracking, product catalog updates, and order management.
- Online Store Management: Optimization of sales operations, e-commerce platform management, and user experience improvement.
- Virtual Event Coordination: Planning and execution of webinars, meetings, and other online events.
- Process Optimization: Analysis and improvement of workflows to increase efficiency and productivity.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- FreelanceVirtual AssistantRETAIL (SMALL BUSINESS)April 2023 - Today (3 years and 2 months)France, France- Management of customer orders and processing of support requests via Zendesk.- Responding to emails and handling calls, ensuring effective follow-up of requests and administrative tasks.- Creation of PowerPoint presentations and preparation of weekly reports for management meetings.- Conducting online research to support various projects, with a summary of relevant information.- Planning travel and managing bookings, while adhering to allocated budgets.- Tracking expenses and managing invoices for the finance department.- Assisting in the implementation of digital marketing campaigns by scheduling social media posts.
- FreelanceAdministrative CoordinatorPRESS AND MEDIAJanuary 2021 - January 2022 (1 year and 1 month)France, FranceOrganizing meetings and managing calendars for a management team.- Preparing documents and presentations for projects and internal meetings.- Managing correspondence and communications between departments and partners.- Implementing and monitoring administrative processes to improve office efficiency.- Supporting teams in the daily management of administrative tasks and projects.
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Education
- Master in Project ManagementHigher Institute of Management (ISM)2020
- Bachelor's degree in CommunicationHigher School of Communication and Management (ESCG)2018