Freelancer profile translated to English.

Description

Experienced virtual assistant in e-commerce site management, order processing, customer service via email and phone, and logistics coordination. Accustomed to remote work with clients in France and internationally.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Office de l'aviation civile et des aéroports
Analyst
January 2010 - January 2011 (1 year)
Tunis, Tunisia
• Analysis of client needs and writing of specifications
• Technical design and UML coding
• User testing
Call Center Tregi tunis
Telesales Representative
January 2011 - January 2020 (9 years)
• Management of incoming and outgoing calls
• Customer support and sales of kibble and cans for dogs and cats
Baomix Baobab Fruit Pulp
Operations Manager
April 2020 - August 2025 (5 years and 4 months)
Sete, France
• Supply chain management and reseller selection
• Logistics supervision in collaboration with the UK-based team
• Process optimization to reduce costs and improve customer experience
• Rapid resolution of delivery and product-related issues

Check out Nesrine's experience

Be the first to recommend Nesrine

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

Master's degree in
Higher Institute of Documentation
2015
Mastère en
Information and Communication Technologies
ISET'Com
2011
des technologies de l'information et de communication