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Nesrine NesrineNN

Nesrine Nesrine

Back-office and Customer Support Manager

€125/day
Tremblay-en-France, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Nesrine

Experienced virtual assistant in e-commerce site management, order processing, customer service via email and phone, and logistics coordination. Accustomed to remote work with clients in France and internationally.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Office de l'aviation civile et des aéroports
    Analyst
    January 2010 - January 2011 (1 year)
    Tunis, Tunisia
    • Analysis of client needs and writing of specifications
    • Technical design and UML coding
    • User testing
  • Call Center Tregi tunis
    Telesales Representative
    January 2011 - January 2020 (9 years)
    • Management of incoming and outgoing calls
    • Customer support and sales of kibble and cans for dogs and cats
  • Baomix Baobab Fruit Pulp
    Operations Manager
    April 2020 - August 2025 (5 years and 4 months)
    Sete, France
    • Supply chain management and reseller selection
    • Logistics supervision in collaboration with the UK-based team
    • Process optimization to reduce costs and improve customer experience
    • Rapid resolution of delivery and product-related issues

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Education

  • Master's degree in
    Higher Institute of Documentation
    2015
    Mastère en
  • Information and Communication Technologies
    ISET'Com
    2011
    des technologies de l'information et de communication

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