Freelancer profile translated to English.
Back to original languageAbout Nesrine
Freelance Business Analyst – 8 years of experience, specializing in transforming complex business needs into high-value digital solutions. Expertise in customer experience, front-end applications, and functional analysis.
Available for assignments in the Paris region, in direct collaboration with business teams and end customers.
French
Native or bilingual
Can work on-site
Saint-Cyr-l'École (up to 50km)
Experience
- KEYYODigital Transformation Project ManagerTELECOMMUNICATIONSMay 2024 - October 2025 (1 year and 5 months)Paris, France- Management of cross-functional digital projects (business, IT, support) within deadlines and objectives.- Writing functional specifications and scoping business needs.- Coordination between business and development teams to ensure deliverable consistency.- Deployment and optimization of digital journeys on the KEYYO website, with a focus on customer experience.- Change management: managing the migration of internal CRM to Salesforce and user support.
- SFRProject ManagerTELECOMMUNICATIONSJanuary 2022 - June 2022 (5 months)Paris, France- Manage and lead M2M migration project follow-up meetings- Lead the M2M platform evolution roadmap- Generate project progress reports
- GeneraliBusiness AnalystBANKING AND INSURANCEJune 2020 - December 2021 (1 year and 6 months)Paris, France- Extraction, validation, and analysis of data collected by Service Now- Proposal, design, and creation of dashboards for management- Master business activity in terms of usage and customer knowledge- Anticipate specific periods related to business activities (business calendar)- Ensure controlled and adapted communication with business managers.- Lead daily interactions with business units and various IT department stakeholders on service quality topics- Trigger alerts and escalations for critical events- Follow up on action plans related to critical events
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Education
- Research Master's in Information and Decision Science and TechnologyHigher Institute of Management of Tunis2013Mastère de recherche en Sciences et Techniques de l'information de décision
- Bachelor's degree in Management Information SystemsHigher Institute of Management Tunis2011Licence en informatique de gestion
Certifications
- Prince2 Foundation + Practitioner Certification ITIL Foundation CertificationPeopleCert2020
- 70-346 Certification: Managing Office 365 Identities and RequirementsMicrosoft2015