Freelancer profile translated to English.

Description

I am an IT Project & Process Analyst with a strong background in IT service and user management as well as experience in IT projects.

I support companies in analyzing, structuring, and optimizing their service processes and take on tasks in requirements engineering, testing, and project management.

I combine 10+ years of IT service experience with modern project and process work, enabling me to efficiently connect technical requirements, business departments, and developers.

Through my ITIL v4 certification and extensive practical experience in service processes (including Matrix42), I combine technical understanding with clean documentation, clear communication, and a structured approach.

Industry field of expertise

Languages

Turkish
Native or bilingual
English
Basic
German
Native or bilingual

Workplace preferences

Can work on-site

Königswinter (up to 50km)

Bundesanstalt für Immobilienaufgaben
IT Employee
August 2020 - Today (5 years and 10 months)
Bonn, Germany
Requirements gathering

Creation of user stories

Structuring of technical concepts

Interface between business department & IT

Test planning & execution

Documentation

Coordination with stakeholders

Support of IT tool introductions (e.g., Matrix42)
IT Project Management ITIL V4 Matrix42 ITSM
Ströer
Support Analyst
July 2007 - December 2018 (11 years and 5 months)
Cologne, Germany
Qualification of incidents and requirements,
Contribution to the automation of technical tasks, management and personalization of assets, license management, user creation and management, assignment and management of permissions in AD
User Management ITIL V4 IT support Process Design License Management
Flick Gocke Schaumburg
IT User Helpdesk
January 2019 - July 2020 (1 year and 6 months)
Bonn, Germany
User training onboarding, processing of requests and incidents, user management, creation of documentation and training materials
IT support User Management ITIL V4 Change Management Training