Description

Detail-oriented HR and Administrative Support Specialist with experience in HR coordination, customer service, and administrative support. Fluent in English and Arabic, I help businesses stay organized through efficient communication, scheduling, data entry, and reliable client support.

Industry field of expertise

Languages

English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Henkel
Regional HR-Learning Management Specialist
January 2024 - Today (2 years and 6 months)
• · Coordinated and delivered training programs across Greater China, Australia, New Zealand, and Europe, ensuring smooth execution for a global workforce.
• · Provided tailored support and clear communication to international stakeholders, ensuring high satisfaction.
• · Monitored feedback to identify improvements and enhance service quality.
• · Collaborated with cross-functional teams in a multicultural environment to manage complex tasks.
• · Maintained strong stakeholder relationships through open communication and prompt issue resolution. . Demonstrated cultural adaptability, respecting regional preferences for effective service delivery.
customer service administrative support
HSBC
Customer Service Officer
January 2021 - January 2023 (2 years)
• · Provided face-to-face assistance to customers with financial product inquiries, including account openings, loans, and credit card applications, ensuring a smooth and personalized service experience.
• · Delivered exceptional in-branch customer service, addressing client needs with professionalism, accuracy, and a focus on customer satisfaction in a fast-paced, high-pressure environment.
• · Demonstrated strong interpersonal skills by communicating clearly and politely, building rapport with customers to ensure a positive and welcoming experience during every interaction.
Amazon
Customer Service Representative
January 2020 - January 2021 (1 year)
• · Provided exceptional customer service by resolving international customer inquiries related to orders, deliveries, and website navigation, ensuring a smooth and seamless experience.
• · Delivered timely, empathetic, and solution-oriented support, addressing customer issues with professionalism and ensuring high levels of satisfaction.
• · Guided customers through the Amazon website, offering assistance with tracking orders, troubleshooting issues, and ensuring they received a positive and hassle-free experience, even in complex situations.