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Nene Kadiatou DialloNK

Nene Kadiatou Diallo

Retirement/Health/Insurance Manager | 7 years

€350/day
Paris, FR
3-7 years

Average response time: 24 hours

Freelancer profile translated to English.
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About Nene Kadiatou

With 7 years of experience in the mutual and health insurance ecosystem, I support stakeholders in the sector in optimizing their member journeys, contract management, and regulatory compliance.
Accustomed to demanding and regulated environments, I intervene between business, IT, and compliance teams to improve operational efficiency and service quality.
Do you need reliable support in insurance, retirement, or provident back-office? I am available quickly to take charge of your files and integrate into your teams without any adaptation time.

Retirement & Savings — retirement applications, PER/PERP (art. 39 & 83), annuities, reversions, buybacks, inheritances.

Provident — benefit processing, policyholder file taxation, CPAM reimbursements.

Health Benefits — reimbursements, quotes, authorizations, informing policyholders about guarantees and contracts, contract termination and registration.

Life Insurance — subscriptions, switches, buybacks, beneficiary clauses, AML-CFT compliance, PEP identification.

Unclaimed Assets — management of unclaimed contracts, identification of deceased individuals (AGIRA 1, AGIRA Funerals, DGFIP), coordination with notaries and town halls.

What sets me apart: Unclaimed assets and retirement are rare specialties that few freelancers master.
I am immediately operational, remotely or in person in the Île-de-France region.
  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • ACTUDATA – Assurance
    Health Benefits Manager
    September 2025 - May 2026 (8 months)
    Nanterre, France
    Responding to customer, healthcare professional, and sales representative requests (emails, phone, mail)
    Assisting sales representatives with managing endorsements, subscriptions, and contract renewals.
    Informing policyholders about their contract guarantees, reimbursements, and administrative management (subscription, endorsements, terminations, contributions, etc.).
    Processing health benefits: entering reimbursements, preparing quotes, issuing authorizations.
    Updating and modifying beneficiary files (contract, address, bank details, etc.).
    Registering and terminating contracts, monitoring contribution collection.
    Technical Environment: Office Suite, Microsoft Teams, Assurex, GED, CRM
    Sales Assistant
  • EPS – Ensemble Protection Sociale
    Unclaimed Assets Manager
    March 2025 - May 2025 (2 months)
    Management of individual & collective contracts in unclaimed status
    ▸ Communication with beneficiaries, notaries, and town halls to obtain necessary documents for contract settlement
    ▸ Informing beneficiaries by phone about the steps to take regarding their file processing
    ▸ Managing emails and calls
    ▸ Handling and tracking various requests
    ▸ Identification of deceased individuals (AGIRA 1, AGIRA FUNERALS, and DGFIP)
    ▸ Reporting the claim with the death certificate
    ▸ Processing single and life annuities and reversions
    Technical and functional environment: Office Suite (Word, Excel, PowerPoint), Microsoft Teams, Citrix
    • • Tools: Kelia, Procuro, Citrix, GED
  • Swiss Life
    Life Insurance Manager
    October 2024 - January 2025 (3 months)
    Processing of management operations for life insurance contracts:
    - subscriptions
    - scheduled payments
    - lump-sum payments
    - switches
    - partial buybacks
    - full buybacks
    - beneficiary clause modifications and incorrect addresses
    ▸ Analysis of subscription files against regulatory constraints (AML-CFT Directive) and determination of the origin and traceability of funds in case of enhanced due diligence
    ▸ Administrative modifications: bank detail and address changes
    ▸ Ensuring the quality and compliance of documents
    ▸ Customer relations by phone, email & mail
    ▸ Processing anomalies: rejections, duplicates, and missing data
    Technical and functional environment: Office Suite (Word, Excel, PowerPoint), Microsoft Teams, Citrix

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Education

  • Bachelor's Degree in Economics and Management Commerce
    University of Paris 5
    2013
    Licence Éco-Gestion Commerce, Niveau Master 1 ( Gestion des Entreprises).
  • Baccalaureate in Business Action
    2003
    Bac Action Commerciale

Certifications

  • VSI: Enhance Your Professional Image
    France Travail
    2019
    Assertiveness Stress Management Enhance Your Image Behavioral Skills in the Workplace

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