Freelancer profile translated to English.
Back to original languageAbout Nene Kadiatou
Do you need reliable back-office support in insurance, retirement, or employee benefits? I am available quickly to handle your files and integrate into your teams with no adaptation time.
With over 6 years of experience with insurance companies, mutuals, and provident institutions (Swiss Life, Mutuelle Générale, Le Conservateur, EOSA, EPS, Actudata), I handle the entire management chain:
Retirement & Savings — retirement requests, PER/PERP (art. 39 & 83), annuities, reversions, buy-backs, estates.
Employee Benefits — benefits processing, member file taxation, CPAM reimbursements.
Health Benefits — reimbursements, quotes, approvals, informing members about guarantees and contracts, contract termination and registration.
Life Insurance — subscriptions, switches, buy-backs, beneficiary clauses, AML/CFT compliance, PEP identification.
Unclaimed Assets — management of unclaimed contracts, identification of deceased individuals (AGIRA 1, AGIRA Funerary, DGFIP), coordination with notaries and municipalities.
What sets me apart: Unclaimed assets and retirement are rare specialties that few freelancers master.
I am immediately operational, remotely or in person in the Île-de-France region.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- ACTUDATA – AssuranceHealth Benefits ManagerSeptember 2025 - May 2026 (8 months)Nanterre, FranceResponding to client, healthcare professional, and sales representative requests (emails, phone, mail)Assisting sales representatives with managing endorsements, subscriptions, and contract renewals.Informing members about their contract guarantees, reimbursements, and administrative management (subscription, endorsements, terminations, contributions, etc.).Processing health benefits: entering reimbursements, preparing quotes, issuing approvals.Updating and modifying beneficiary files (contract, address, bank details, etc.).Registering and terminating contracts, monitoring contribution collection.Technical environment: Pack Office, Microsoft Teams, Assurex, GED, CRM
- EPS – Ensemble Protection SocialeUnclaimed Assets ManagerMarch 2025 - May 2025 (2 months)Management of individual & group contracts in unclaimed status▸ Communicating with beneficiaries, notaries, and municipalities to obtain the necessary documents for contract settlement▸ Informing beneficiaries by phone about the steps to take regarding their file processing▸ Managing emails and calls▸ Handling and monitoring various requests▸ Identifying deceased individuals (AGIRA 1, AGIRA FUNERARY, and DGFIP)▸ Reporting the claim with the death certificate▸ Processing single and life annuities and reversionsTechnical and functional environment: Pack Office (Word, Excel, Power Point), Microsoft Teams, Citrix• • Tools: Kelia, Procuro, Citrix, GED
- Swiss LifeLife Insurance ManagerOctober 2024 - January 2025 (3 months)Processing management operations for life insurance contracts:- subscriptions- planned payments- lump-sum payments- switches- partial surrenders- full surrenders- modifications of beneficiary clauses and non-cooperative addresses (NPAI)▸ Analyzing subscription files against regulatory requirements (AML/CFT Directive) and determining the origin and traceability of funds in cases of enhanced due diligence▸ Administrative modifications: changing bank details and addresses▸ Ensuring the quality and compliance of documents▸ Customer relations via phone, email & mail▸ Processing anomalies: rejections, duplicates, and missing dataTechnical and functional environment: Pack Office (Word, Excel, Power Point), Microsoft Teams, Citrix
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Education
- Bachelor's Degree in Economics and Management CommerceUniversity of Paris 52013Licence Éco-Gestion Commerce, Niveau Master 1 ( Gestion des Entreprises).
- Baccalaureate in Business Action2003Bac Action Commerciale
Certifications
- VSI: Enhancing Your Professional ImageFrance Travail2019