Nelson Julian Bedoya, EDI & SAP Night Shift Specialist

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Languages

English
Fluent
Spanish
Native or bilingual
Portuguese
Fluent

Workplace preferences

Can work on-site

Medellín (up to 50km)

Immunotec
Independent Customer Service and Sales Retention Consultant
HEALTH AND WELLNESS
July 2018 - April 2026 (7 years and 9 months)
Medellín, Colombia
- Manage 40-60 daily interactions across US, Colombia & Brazil via phone, chat, email in 3 languages
- Maintain 95%+ CSAT and <2h first response time by resolving issues and using Zendesk macros
EN/ES/PT
- Own retention for LATAM portfolio valued at $300k+ USD ARR; reduced churn 22% YoY through
proactive QBRs
- Documented all cases in HubSpot CRM ensuring 100% follow-up compliance and data accuracy
- Drove $45k USD in annual expansion revenue identifying upsell opportunities during support
interactions

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