Freelancer profile translated to English.
Back to original languageAbout Nelson
French
Native or bilingual
English
Fluent
Dutch
Basic
Can work on-site
Le Touquet-Paris-Plage (up to 50km)
Experience
- AMAETechnical Director (Consultant)September 2025 - February 2026 (5 months)Technical steering of an application: scoping/roadmap, coordination of development & service providers, arbitration and delivery.
- PPG IndustriesIT Support Coordinator (Service Delivery / IT Ops)January 2016 - January 2025 (9 years)Steering L1/L2 support & coordination of L3 via Alemba (ITSM) (incidents/requests). SLA/KPI monitoring, backlog, knowledge base, process standardization. Environments: MS365 (Teams/SharePoint/Exchange), AD/GPO, Windows Server, VMware.Deployments/migrations + user support. Reporting (Power BI – usage) & coordination with network/security teams (VPN/Firewall).
- Camaieu InternationalIT Technician L1/L2RETAIL (SMALL BUSINESS)January 2014 - January 2016 (2 years)Roubaix, FranceHelpdesk Team SupportBacklog EliminationDeployment PlanningKnowledge Article Creation and Correction
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Education
- Certificate Data Science and AI for BusinessSkema Business School2025Certificat Data Science and AI for Business
- Network AdministratorIFAPME Charleroi2009Administrateur Réseaux