Freelancer profile translated to English.
Back to original languageAbout Nelly
MBA Customer Relationship Management. I help SMEs manage their sales administration without hiring.
Mission type:
✓ Order entry & SAP/Sage invoicing
✓ Management of customer disputes by email/phone EN/FR
✓ Follow-up of unpaid invoices, credit notes, Excel reporting
✓ E-commerce back-office
Result: You save 15 hours/week on administration.
Available
Start within 48 hours.
Price: €28/hour. Native French, Fluent English.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Unanime tradingSales AdministratorAUTOMOBILENovember 2024 - January 2026 (1 year and 2 months)Paris, FranceComplete management on SAP: orders, billing, B2B customer disputes.Sales Administration.
- IdkidsCustomer Relations Officer / AdvisorRETAIL (SMALL BUSINESS)August 2022 - August 2024 (2 years)92130 Issy-les-Moulineaux, France• Management of customer relations, loyalty, after-sales service management• Processing of complaints and returns• Accurately answer customer inquiries• Order processing
- HEINEKENCustomer Account ManagerAGRICULTUREMarch 2023 - September 2023 (6 months)92500 Rueil-Malmaison, France• Operational management of orders, inventory management, EDI, SAP, OCS• Relationship management with key accounts• Processing of customer requests, returns, and complaints.• Processing of incoming mail and managing the inbox with a focus on efficient customer service.
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Education
- MBAMBA
- MBAICD Business school2023MBA