Freelancer profile translated to English.

Description

With over 5 years of experience in sales administration, customer relations, and operational support, I assist companies and entrepreneurs who need a reliable, structured, and responsive back-office.

My background has led me to work in various environments (industry, e-commerce, agri-food) where I've developed true operational versatility: order management, logistics coordination, customer satisfaction, and unforeseen issue management.

Experience gained on high-volume platforms (eBay, Spartoo) as well as in demanding industrial environments, always with rigor and a focus on concrete progress.

What I bring to my clients:

Sales Admin & Operational Management:orders, quotes, invoicing, delivery tracking, dispute resolution

E-commerce & After-Sales Support:multi-channel customer service, returns management, logistics and technical coordination — in French, English, and Spanish

Customer Relations & Customer Care:request qualification, loyalty building, smooth customer experience

Administrative Support:reporting, calendar and email management, CRM/ERP tools (SAP, Salesforce, Oracle)

I am particularly focused on e-commerce businesses and entrepreneurs who wish to delegate their operations to focus on their development.

🎯 Are you looking for someone you can count on? Let's talk.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Conversational
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Auto-entreprise
Wellness Practitioner & Yoga Teacher
HEALTH AND WELLNESS
May 2024 - Today (2 years and 1 month)
-Organization and facilitation of sessions (English / French)
-Daily operations management, client communication, and session scheduling
-Daily work with an international clientele
-Organization and facilitation of yoga classes and workshops in EN/FR
-Maintenance of structured processes and documentary follow-up
-Development of autonomy, organization, and initiative
Administrative Management customer relations Digital Communication client follow-up Facilitation
CERELIA
Sales Administration and Operational Support
RAW MATERIALS INDUSTRY
August 2023 - March 2024 (7 months)
Arras, France
Operational support during a CRM change:

-Data entry, migration, and transfer to the new system
-Quality control and validation of exported data
-Functional testing (UAT)
-Identification and reporting of anomalies to technical teams
-Design and creation of training modules for the customer service department
-Support for teams during the transition phase

Sales Administration:
-Management of a client portfolio in Eastern Europe
-Recording and tracking of customer orders
-Recording and tracking of procurement orders
-Management of pre- and post-delivery issues
-Processing of customer requests and complaints
-Analysis and monitoring of promotional activities
-Daily use of English
CRM Sales Administration Customer Service Data Migration Training
CERELIA
Customer Relations in Sales Administration
RAW MATERIALS INDUSTRY
December 2020 - May 2022 (1 year and 5 months)
Arras, France
-Management of a client portfolio in Eastern Europe
-Recording and tracking of customer orders
-Recording and tracking of procurement orders
-Management of pre- and post-delivery issues
-Processing of customer requests and complaints
-Analysis and monitoring of promotional activities
-Daily use of English
Order Management CRM Customer Service English Sales Administration