Freelancer profile translated to English.

Description

Hello,

I specialize in customer service management for e-merchants and brands as a freelancer.

I help companies provide a smooth and professional customer experience by handling customer requests (emails, after-sales service, complaints, order tracking).

What I can do for you:

Respond to customer emails
Manage complaints
Track orders
Process returns and refunds
Improve customer satisfaction

I am organized, responsive, and solution-oriented.

I adapt easily to your tools (Shopify, Gmail, etc.)

Feel free to contact me to discuss your needs.

See you soon,

Nelly

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Freelance
Customer Support Specialist
PUBLIC SECTOR
October 2025 - Today (8 months)
Paris, France
Currently freelancing
• Back-office
• After-sales service
• Email & Chat support
• Customer satisfaction
• Customer loyalty
After-sales service E-commerce
BNP, La Banque Postale, SFR BUSINESS
TELEMARKETER Sitel (Acticall) - Romainville (93) | Jan 2016 - Apr 2025
BANKING AND INSURANCE
January 2016 - April 2019 (3 years and 3 months)
Romainville, France
Receiving calls
Bank card opposition
Back-office
Chat
Management of high-end Visa Business bank card customers
Geocall
Inside Sales Representative, Telemarketer, and Marketing Assistant
TELECOMMUNICATIONS
January 2003 - January 2015 (12 years)
Paris, France
I worked in telemarketing for various companies. Activities: B2B sales of legal works, tax optimization (finance laws) + real estate acquisition + solar panels.