Freelancer profile translated to English.

Description

A professional in commerce and customer service, I am driven by the desire to understand customer needs and respond to them with tailored solutions. My approach is based on customer satisfaction, effective negotiation, and building trusting relationships.

Dynamic and motivated, I strive to bring real added value to every interaction. I am convinced that active listening and responsiveness are essential qualities for growth and success in the commercial field.

Specialist in Email Marketing | Automation & Copywriting | Mailchimp & Klaviyo).

I enjoy exchanging ideas and continuously learning from professionals in my field, as I believe collaboration is the key to success!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Reno experts
Telephone Salesperson and Advisor
June 2022 - Today (4 years)
Paris, France
• Establish initial contact to present the company. 07/2024 – present Paris, France
• Highlight services and their benefits.
• Ensure quality follow-up to retain customers.
• Persuade and close sales
• Provide after-sales support
Concentrix
Customer Advisor
March 2022 - March 2024 (2 years)
Algiers [El Djazaïr], Algeria
• Welcome and guide customers, handle complaints 03/2022 – 03/2024 Algiers, Algeria
• Contribute to achieving customer satisfaction goals.
• Implement continuous improvement processes to optimize service quality.
• Quickly resolve complaints by offering personalized service
Air Algérie Marketing
Marketing Intern
September 2018 - February 2019 (5 months)
Bab Ezzouar, AL, Algeria
• Organize media campaigns to improve brand and product awareness. 09/2018 – 02/2019 Bab Ezzouar, Algiers
• Collect qualitative and quantitative market data to identify growth opportunities.
• Collaborate with the creative team to lead promotional campaigns: develop specifications, supervise