Freelancer profile translated to English.
Back to original languageAbout Neena
Transform your relational challenges into growth opportunities!
With nearly 30 years of experience, including 15 in relational excellence in customer experience, I am driven by a mission: to make every interaction a lever for your company's success. My philosophy is based on benevolent and participatory management, focused on customer satisfaction and sustainable team performance.
Are you facing:
❌ A drop in motivation or productivity?
❌ A loss of daily autonomy?
❌ A decline in service quality?
❌ A high level of stress within the team?
❌ An increase in absenteeism or sick leave?
I can help you remedy this!
My services:
👉🏾Leadership Coaching:adaptive and personalized for leaders, managers, and teams
👉🏾Design and facilitation of team-building seminars:co-constructed according to your priorities, values, and objectives
👉🏾Training in relational excellencefor your customer teams
👉🏾Customer management transitionfor effective managerial continuity
My method?
🚀 Weisbord approach for transformational leadership
🔢 The Toltec agreements for authentic communication
🤓 Gallup test to reveal the unique talents of your employees
Why me?
In a digitized world where technology often takes precedence over people, I focus on emotion, experience, and authenticity. I also bring a unique artistic touch to my coaching, to energize and motivate your teams.
My approach is simple: human, engaging, and results-oriented.
So, why wait? Contact me to explore together how we can transform your challenges into lasting success!
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Lyon (up to 50km), Marseille (up to 50km), Strasbourg (up to 50km), Nantes (up to 50km)
Experience
- ImmerseevCEOCONSULTING AND AUDITSJune 2020 - Today (6 years)Paris, France
- Executive coaching for managers and directors in customer relations: customer relations management, sales management...
- Design and facilitation of CX seminars
- Design and facilitation of leadership workshops for companies and higher education institutions
- Transition management for customer service director
- Action Logement ServicesCustomer Relations ManagerBANKING AND INSURANCEJanuary 2011 - July 2020 (9 years and 7 months)Paris, France
- CilgereCustomer Service RepresentativeBANKING AND INSURANCEJune 2001 - June 2020 (19 years and 1 month)Paris, France
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Education
- BTS Real Estate ProfessionsCEFLU1998👩🏽⚖️ Droit immobilier 🏢 Economie et organisation de l’immobilier : Analyse du marché de l’immobilier, analyse des indicateurs économiques, démographiques et sociologiques, étude et la formation des prix dans le secteur de l’immobilier 💁🏽♀️ Communication : Gestion de la relation de communication, la gestion des conflits, la démarche qualité 💰 Techniques immobilières : Constitution d’un portefeuille de biens et de clients, conseil en estimation, commercialisation des biens, conseil en financement, conclusion de la transaction 🏙 Gestion locative
Certifications
- Change ManagementESSEC2018
- Digital Marketing StrategyHEC2019