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Ndeye Teguy DiopNT

Ndeye Teguy Diop

M365, Cloud and Support Consultant

€200/day
Paris, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ndeye Teguy

Microsoft 365 & Cloud Support Consultant. Specialist in user support and cloud administration, I have a comprehensive view of the Microsoft ecosystem. Certified MS-900, AZ-900, and SC-900, I master M365 productivity challenges, Azure infrastructure fundamentals, and security and compliance imperatives. Solution-oriented, I help companies optimize their collaborative tools while ensuring reliable and secure technical support.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • ATOS
    Power Platform Application Developer
    October 2022 - October 2023 (1 year)
    Dakar, Senegal
    Write and maintain documentation for procedures and operating guides for M365 environments. Ensure a customer support request SLA of no more than 24 hours. Ensure comprehensive monitoring of performance, infrastructure quality, and anticipate failures. Measure and propose recommendations to optimize the use of resources in NETEXIO environments. Assist in setting up a supervision solution for Netexio's client cloud infrastructure. Implementation of Microsoft Intune.
    Microsoft Azure Microsoft Office M365
  • APT
    WEB Developer
    June 2018 - December 2018 (6 months)
    Senegal
    Creation of an email notification system to inform users of upcoming events. Participation in writing technical documentation to facilitate website maintenance and evolution. Development of an intuitive and responsive user interface to facilitate access to information on religious events. Integration of a user and event management system for better organization. Website performance optimization to ensure a smooth user experience. Collaboration with a multidisciplinary team to ensure the smooth running of the project. Environment: UML/HTML/Javascript/Css
    Project Management Customer Service Microsoft Office
  • Netexio
    Microsoft 365 & Cloud & Support Consultant
    December 2024 - Today (1 year and 6 months)
    Dakar, Senegal
    Write and maintain documentation for procedures and operating guides for M365 environments. Ensure a customer support request SLA of no more than 24 hours. Ensure comprehensive monitoring of performance, infrastructure quality, and anticipate failures. Measure and propose recommendations to optimize the use of resources in NETEXIO environments. Assist in setting up a supervision solution for Netexio's client cloud infrastructure. Implementation of Microsoft Intune.
    M365 Microsoft Azure Microsoft Office Azure Cloud Customer Service

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Education

  • Master 1 Software Engineering and Information Systems
    Ecole Supérieure Polytechnique de Dakar Dakar
    Master 1 Génie Logiciel et Système d'Informations
  • Bachelor's Degree in Software Engineering and Information Systems
    Ecole Supérieure Polytechnique de Dakar Dakar
    Licence Génie Logiciel et Système d'Informations

Skill set

Categories