Freelancer profile translated to English.

Description

With solid experience in risk prevention and debt collection. I help you recover your debts without damaging customer relationships. Rigorous and diplomatic, I offer specific services (amicable reminders, litigation management, DSO improvement, etc.), real estate management, and lease law. I will pursue your debtors wherever they are.

Specializing in amicable and contentious debt collection for 8 years, I support SMEs and independent professionals in managing their unpaid invoices. My goal: to maximize your chances of recovery while preserving your business relationships.

My clients appreciate my rigor, my diplomacy, and the concrete results I deliver.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 50km)

Orange Business Services
Debt collection officer
DIGITAL AND IT
June 2007 - March 2012 (4 years and 10 months)
Lyon, France
Personalized reminders by phone or email;
- Discussion with debtors to find a solution to obtain debt settlement
- Qualification of delays in the debtor database;
- Management of complaints raised by the debtor within the framework of collection actions;
- Constitution and follow-up of litigation files.
Rigor Organization Listening Risk analysis
ESGCV
Debt collection and financial risk management
EDUCATION AND E-LEARNING
July 2020 - September 2025 (5 years and 1 month)
Montpellier, France
Management and follow-up of collection files for Companies and OPCO according to internal procedures (customer reminders, sending missing documents, relations with schools)
- Entry and follow-up of files in internal tools, drafting of formal notices.
- Customer accounting, preparation of Excel files for entry.
- Reporting
- Proactive in improving and harmonizing processes related to the scope of responsibilities
- Communicate and maintain relationships with on-site teams and teams present in schools and the Group,
- Comply with procedures, deadlines, and due dates.
Rigor Organization Discretion Negotiation Invoice entry and reconciliation
Crédit Agricole Consumer Finance
Portfolio Management
BANKING AND INSURANCE
June 2016 - August 2016 (3 months)
- Draft various legal documents (summons, payment order, formal notice, payment schedule...)

· Prioritize reminder actions and identify priorities based on rational criteria

· Mix actions by email, phone, or mail

· Identify the causes of payment delays

· Identify company failures and insolvency risks

· Identify and verify contacts and update contact records

· Strengthen customer relationships by following up on quotes.
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Master of Business Law
Lyon III, University of Montpellier
2008
Droit et finance - Droit fiscal - Droit des suretés - Droit bancaire - Droit des Sociétés - Procédure collective - Propriété intellectuelle

Other

Ndeye Oumou Sarr

Debt Collection & Cash Optimization Consultant

About Ndeye Oumou

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