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Ndèye Marie LôNM

Ndèye Marie Lô

Sales Assistance, Customer Relationship Management

€125/day
Casablanca, MA
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ndèye Marie

Hello and welcome to my profile!

I am Ndèye Marie, a virtual assistant and customer relationship professional with over 6 years of experience in call centers in Morocco and Senegal. I have worked with major brands such as Orange, Bouygues Télécom, and SFR, where I have gained solid expertise in:
• Managing incoming and outgoing calls
• Handling complaints
• Selling additional services
• Customer loyalty and administrative follow-up

Organized, gentle, serious, and responsive, I am the person you need to delegate time-consuming tasks and maintain a smooth and professional customer relationship.

👉 I am available immediately, with flexible hours and great respect for deadlines.
👉 My services are 100% customizable to your needs.

💬 Feel free to contact me so we can talk about your project!
  • French

    Fluent

  • English

    Conversational

  • Wolof

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • SITEL,
    Sales Assistant
    January 2018 - November 2018 (10 months)
    Casablanca, Morocco
    Customer account management for telephone and internet line subscription for Bouygues Telecom, sales rebound
  • Majorel,
    Sales Assistant for Orange
    November 2020 - July 2023 (2 years and 8 months)
    Casablanca, Morocco
    • Customer call management
    • Problem solving related to contracts
    • Sales of additional services
    • File tracking and customer satisfaction
  • Monjob,
    Teleprospector
    October 2020 - November 2020 (1 month)
    Casablanca, Morocco
    Sales assistant for Sosh promoted for Orange Open, loyalty, sales rebound, fiber subscription and multimedia products, account management

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Education

  • Master 1 in Business and Tax Law
    Ensup Afrique
    2016
    Master 1 en Droit des Affaires et Fiscalité
  • Professional Bachelor's Degree in Legal Engineering, Banking & Insurance
    Université Dakar Bourguiba
    2015
    Licence professionnelle en Ingénierie juridique banque & assurance

Skill set

Categories