Freelancer profile translated to English.

Description

I am a hybrid consultant specializing intransforming customer data into business growth and process optimization.

With 5 years of experience in Marketing & Strategy and technical expertise in Data Analytics (Python, SQL, Tableau), I don't just provide you with analyses:I translate them into concrete and automated actions.

My goal: Accelerate your growth and free up your time.

My Key Solutions (Focus on Impact)

1. Customer Analytics: Moving from intuition to decision.

Identification of growth levers in your customer data (segmentation, retention, purchase journey).

Strategic Marketing recommendations based on data.

2. Operations Setups & Productivity: Saving hours every week.

Design and implementation of "Second Brains" in Notion for customer management and Knowledge Base.

Automation of repetitive tasks between your tools (CRM, Sales, Marketing) with Zapier/Make and Manychat.

Why Choose Me?

I target ambitious SMEs and Entrepreneurs who have dormant data and manual processes hindering their growth. I bring expertise that combines Business Seniority and Technical Implementation Skill.

My commitment: transforming data into profit and lost time into productivity

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Lynmark
Customer Experience Manager
E-COMMERCE
June 2023 - May 2024 (11 months)
Londres, United Kingdom
I developed customer satisfaction strategies. I also worked with the design team to improve product branding and boost sales; **we doubled our revenue in one month following the implementation of my strategy**. I ensured brand consistency across all marketing channels and media. Finally, I developed product development strategies based on insights gathered from store analysis.
Branding Marketing Communication Strategy Market Research
Inostae
Marketing & Business Coach
E-COMMERCE
November 2021 - July 2023 (1 year and 8 months)
Paris, France
I helped over 20 women entrepreneurs build their projects from the ground up and create effective marketing strategies. **I successfully sold a complete new collection through early access sales, using structured marketing and an influencer strategy (Instagram)**. We also doubled another entrepreneur's sales within 2 weeks of coaching. Results confirmed by client feedback.
Marketing Branding Communication Strategy Content Creation Market Research
DCE-Com
CEO's Assistant, Customer Service Dept. Manager, Business Partner Relations Manager
E-COMMERCE
November 2019 - April 2021 (1 year and 5 months)
Londres, United Kingdom
I managed customer service and live chat. **We achieved a revenue of 10,000 euros within two days of launching live chat, thanks to a strategy developed by myself and the marketing team**. I created workflows to ensure customer satisfaction and managed the entire customer service team. I liaised between the CEO and suppliers to ensure smooth operations, and implemented necessary changes in our strategies or our Shopify store.
Marketing Customer Service User Experience Design