Freelancer profile translated to English.

Description

Hello,

Specializing in the Energy Savings Certificates (CEE) sector, I work with players in energy renovation to develop and monitor their professional partnerships.

With experience at a CEE manager, I master the challenges related to:

partner network development

monitoring of CEE operations

relations with artisans/installers

qualification of files

commercial and operational management

support for business introducers

I intervene mainly on:

B2B partnership development

management and animation of partner portfolios

operational support for partners

coordination between sales and administrative teams

structuring of CEE operation flows

Skills

CEE sector

Energy renovation

Partner network

B2B portfolio management

Sales development

File qualification

Operational monitoring

Partner support

Relations with artisans/installers

Sales coordination

What I can bring

✔ Partner network development

✔ Structuring of CEE activity

✔ Partner monitoring and animation

✔ Improvement of operational processes

✔ Field support

✔ Commercial & operational interface

Available for freelance assignments in the energy renovation and CEE sector.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Montpellier (up to 50km), Marseille (up to 50km), Lyon (up to 50km), Toulouse (up to 50km)

LSF ENERGIE
CEE Partnerships and Operational Monitoring Manager
ENVIRONMENTAL
April 2024 - Today (2 years and 4 months)
Paris, France
• Support the sales team during the onboarding of new partners to ensure a smooth and efficient integration.
• Check and validate the legal and administrative documents required for collaboration with partners (K-bis, URSSAF, Insurance, tax compliance…)
• Supervise a portfolio of partners by ensuring their continuous training, regular monitoring of their activities, remote site inspections, and generating detailed reports.
• Guarantee compliance with internal procedures and actively contribute to their continuous improvement by proposing innovative solutions.
• Review and validate invoices from partners and suppliers to ensure their accuracy and compliance.
• Ensure the complete follow-up of Energy Savings Certificates (CEE) files within the framework of energy renovation projects, ensuring their smooth progress.
slack Pipedrive CRM Training
WBCC Assistance
Claims Manager
May 2023 - May 2024 (1 year)
Paris, France
• Responsible for all stages of the claims management process, from initial assessment to final settlement.
• Responsible for outbound calls to policyholders to obtain the signature of the claims management delegation.
• Schedules and coordinates appointments with experts for damage inspection.
• Sends claim declarations to insurance companies.
• Claims management and work coordination.
WEBHELP
Customer Advisor
October 2022 - April 2023 (6 months)
Caen, France
Handling inbound and outbound calls to answer customer questions. Providing exceptional customer service by ensuring clear and courteous communication. Using computer systems and specialized software to record and track customer requests. Close collaboration with internal teams to resolve complex issues, implementing proactive strategies to anticipate and resolve potential problems.