Nazih Ouwayed

Mission

• Invivo Digital Factory (IDF) is the digital subsidiary of the Invivo group. IDF publishes several platforms (aladin.farm, farmi.com, espace-client.episens.fr, countrymalt.com, jardiland.com, gammvert.fr,…)

• Responsible for the client integration of several digital platforms:

o aladin.farm is an e-commerce solution for farmers in all agricultural cooperatives to order agricultural products (seeds, services, fertilizers, …)

o farmi.com is an e-commerce solution for Soufflet group farmers. The solution allows farmers to order their agricultural products (seeds, services, fertilizers, …)

o espace-client.episens.fr is an e-commerce solution for bakers to order necessary products for bakeries (flour, yeast, bags, …)

o countrymalt.com is an e-commerce solution for brewers to order products necessary for beer production (malt, yeast, additives, …)

• My main tasks:

• Liaison between partners (Aladin Cooperatives, Soufflet, Episens, and Country Malt) and IDF teams

• Conducting a launch kick-off with partners for each new instance setup

• Assisting partners in integrating their IT systems with the platforms

• Assisting partners in using the platforms

• Maintaining a knowledge base for platform usage

• Maintaining a developer portal for API usage

• Challenging internal teams to minimize the impact of updates on partners

• Communicating updates to partners

• Supporting the Support team in analyzing anomalies

• Relaying partner-desired updates to IDF teams

• Following up with various POs to track different topics within their teams

Mission

• Garance Mutuelle markets life insurance contracts of various types (Savings, retirement, and provident).

• Responsible for several projects:

• Expansion of the UC (Unit of Account) range and allocation grids with the integration of UCs and grids into Garance's IT systems (OAV (GSL and E-Contract), Backoffice (Kélia and Logivie), Garance website, Accounting (Chorus and Cegid)).

• PMO for the Logivie to Kélia backoffice migration program.

• Securing business applications.

• Adaptation of the Eurélis customer portal.

• Enrichment and validation of customer data.

• Implementation of a new tool for the Purchasing department.

• Implementation of a new CFM (Customer Feedback Management) tool.

• My main tasks for each project:

• Benchmark

• Writing a Request for Proposal (RFP)

• Conducting a launch kickoff

• Creating a RACI chart

• Writing a scope definition document

• Conducting analysis workshops with business departments

• Writing functional and technical specifications

• Impact assessment on the Garance IT system

• Construction of the functional and technical architecture

• Validation of graphical interfaces with the UX Designer

• Collaboration with technical and infrastructure architects

• Management of implementation / Testing / Integration

• Conducting a weekly project committee (COPROJ)

• Development of the schedule and roadmap

• Budget management

• Managing relationships with various service providers

Mission

• PCIS (Perfumes & Cosmetics Information Services) of the LVMH group (CRM and Innovation team).

• Responsible for the integration and implementation of the new PCD loyalty program for all markets (France, Japan, UK, US, …). This new program allows PCD to retain its customers in different countries. The project consists of several components:

• "MyDiorBeauty" web platform integrated into Dior.com, allowing customers to track their loyalty status.

• Loyalty engine based on the COMARCH SaaS solution, managing customers, sales, and all loyalty rules.

• Integration between the COMARCH loyalty engine / MyDiorbeauty and PCD's various systems (Dior.com, BIZTALK/MEDIAITON, iPOS (point-of-sale tool), SFSC (Salesforce Customer Service), eCRM (RCU PCD), Magic, Reporting (ClientQuest), and Adobe Campaign).

• My main tasks:

• Conducting analysis workshops with PCD business departments.

• Writing functional and technical specifications for the loyalty program.

• Designing the functional and technical architecture of the loyalty program.

• Validating COMARCH specifications.

• Managing the implementation / Testing / Integration of data into the COMARCH SaaS solution.

• Analyzing / synthesizing the COMARCH API for PCD's various teams.

• Testing the Comarch API (using POSTMAN).

• Collaborating with various technical teams at PCIS PCD (INFRA, WAF, Dior.com, Infoware (team developing the point-of-sale tool iPOS and eCRM), BIZTALK / MEDIATION, CRM (team implementing updates in Magic, ClientQuest, and Adobe Campaign)) for the integration of the loyalty engine and the MyDiorBeauty site with existing systems.

• Conducting weekly project committees (COPRO) with COMARCH and DAVEO (team developing the MyDiorBeauty site).