Freelancer profile translated to English.

Description

I help digital businesses and small companies organize their back office, simplify internal processes, and detect errors before they cause problems.

I work on organizing tasks and data, documenting step-by-step processes, operational control, and manual QA (error detection and documentation).

My approach is practical: order, clarify, and optimize to save time and reduce incidents.

I can start immediately and adapt to project needs.

Languages

Spanish
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Freelance / Proyectos propio
Back Office / Operations
February 2020 - Today (6 years and 4 months)
Management and optimization of internal processes in high-volume work environments.

• Organization and documentation of step-by-step procedures
• Data control and validation
• Detection and prevention of operational errors
• Support for sales teams from the back office
• Improvement of workflows to save time and reduce incidents

Focus on order, efficiency, and operational clarity.
Operations Process Documentation Workflow Optimization Information Organization
Mutua Madrileña
Claims Processor – Insurance Company
BANKING AND INSURANCE
May 2023 - January 2025 (1 year and 8 months)
Administrative management of claims, review of documentation, and monitoring of internal processes.

• Information analysis and data validation
• Application of internal procedures
• Detection of inconsistencies and errors
• Coordination with different departments

Work oriented towards precision, control, and process compliance.
Operations Manual QA Information Organization
ConquerX
Closer / Contact Center
March 2025 - January 2026 (10 months)
Support for commercial and administrative processes in high-pressure environments.

• CRM management and updating
• Opportunity and status tracking
• Organization of commercial information
• Identification of friction points in processes

Experience that allowed me to understand how to optimize workflows and reduce operational errors.
Operations Information Organization