Freelancer profile translated to English.
Back to original languageAbout Nawal
Hello,
I am Nawal, a virtual assistant specializing in telesales and customer service. Thanks to my experience, I have a perfect command of appointment setting, call management, and I have the ability to convince clients.
Over the years, I have developed solid expertise in remote customer relations, adopting a human, empathetic, and satisfaction-oriented approach. I know how to listen, understand the needs of my contacts, and adapt my speech to establish a climate of trust conducive to conversion. Whether it's retaining existing customers, managing incoming requests, or conducting outbound call campaigns, I know how to show initiative, rigor, and persuasion.
My ability to work autonomously while respecting set objectives allows me to easily integrate into a remote team and actively contribute to its development. I am proficient in remote communication tools, CRMs, and telephony software, which allows me to quickly adapt to your internal systems. My organizational skills also allow me to manage multiple tasks simultaneously without losing efficiency or quality.
Collaborating with me means ensuring professional, flexible, and reliable support, capable of representing your brand to your clients with seriousness and commitment. My goal is simple: to save you time, improve your customer relations, and maximize your business opportunities. I am ready to put my expertise at the service of your company, with constant energy and a permanent focus on customer satisfaction.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- KIZAKOORemote SaleswomanE-COMMERCEMarch 2025 - June 2025 (3 months)Casablanca, MoroccoI worked remotely as a remote saleswoman for the company kizakoo, a company specializing in connecting with private educational institutions. My main mission was to contact potential clients, understand their needs, and convince them to enroll in one of the partner institutions. Using adapted communication techniques, I clearly presented the advantages of the schools, answered questions, and professionally handled objections. This remote work allowed me to develop my organizational skills, my perseverance, and my ability to maintain a trusting relationship despite the distance.This experience also gave me the opportunity to master digital sales management tools and improve my sales and negotiation skills. I learned to be autonomous, responsive, and to achieve my goals in a fully digitized environment.
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Certifications
- French Law DegreeHassan Premier University2024