Description

Bilingual (French/English, C1) customer support and content moderation specialist with 2+ years of experience working with international brands — including technical support for premium electronics, e-commerce dispute resolution, and trust & safety content moderation for a major social media platform.

Comfortable with CRM tools (Salesforce), high-volume ticket management, and strict KPI/quality guidelines. Reliable, fast-learning, and used to fast-paced remote environments.

Available for one-off or recurring missions: customer support (chat/email), content moderation, order tracking, dispute resolution, and customer service administrative tasks.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Foundever
Customer Service Representative
May 2026 - Today (3 months)
Thessalonique, Greece
Handling customer inquiries via phone and email on behalf of a major international consumer goods company. Managing inbound calls, responding to customer emails, resolving product-related issues, and documenting interactions accurately. Working in a fast-paced, multilingual remote environment while meeting strict quality and response-time standards.
Teleperformance
E-commerce Dispute & Resolution Specialist - Global Tech Leader Project
TELECOMMUNICATIONS
October 2025 - May 2026 (7 months)
Thessalonique, Greece
Order-to-Delivery Management: Managed end-to-end resolution of complex order issues and logistics disputes for a global tech leader using internal ERP systems.
Gestion des commandes Service client customer service Salesforce
Teleperformance
E-commerce Dispute & Resolution Specialist - Global Tech Leader Project
TELECOMMUNICATIONS
August 2025 - October 2025 (2 months)
Lisbonne, Portugal
Order-to-delivery Management: Managed end-to-end resolution of complex order issues and logistics for a global tech leader using internal ERP systems.
Service client customer service Salesforce