Freelancer profile translated to English.
Back to original languageAbout Nathan
I save e-commerce businesses up to 20 hours per week by automating their customer service and digital operations using AI agents connected to their tools.
Today, your team spends hours on repetitive tickets: order tracking, delays, simple disputes, email responses...
Everything arrives in the same place, without clear prioritization. The result: wasted time, high costs, and internal frustration.
I design custom AI agents connected to your existing tools (CMS, Zendesk, logistics, emails, WhatsApp...).
They automatically handle up to 70% of simple requests, prioritize urgent issues, and leave high-value interactions to your teams.
🎯 Up to 70% of tickets automated
🎯 +20 hours saved per week
🎯 20 to 40% reduction in operational costs
Over 30 companies supported with a strategic, performance-oriented approach.
Contact me for a free audit of your processes.
laube-digital.fr
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Rcde-France (Reseau Central Distribution Entreprises) SAS
On Malt
AI Agent for Pre-processing Customer Service Tickets - Master OutillageE-COMMERCEApril 2026 - April 2026Rennes, FranceThe challenge:master-outillage.com, an e-commerce site for professional tools, saw its customer service overwhelmed: between 50 and 100 tickets per day, with a large majority of repetitive requests (where is my order, when will I be delivered, invoice issue).Agents spent most of their time on these low-value-added topics, to the detriment of complex cases that truly make a difference in customer satisfaction.The stake:Free up agent time for high-value cases, without sacrificing quality or personalization of responses. And do so in strict compliance with GDPR, a non-negotiable constraint from management.What I implemented:An AI agent that handles the pre-processing of each incoming ticket: it understands the request, automatically classifies it, retrieves the correct information from the back office (order status, delivery tracking, invoicing), and drafts a contextualized response that the human agent validates in a few seconds instead of several minutes.Targeted results:Up to 70% of tickets pre-processed automaticallyProcessing time per ticket divided by 4 for recurring requestsFaster responses for the customer, thus increased satisfactionHuman agents refocused on high-value-added casesThe approach:Audit of existing customer service, business scoping before technical implementation, phased deployment with validation at each step, and documentation designed for the internal team to remain autonomous in maintenance.Stack used:Zendesk, n8n, Mistral AI (European GDPR), PrestaShop, multi-carrier API integration. - Laube digitalCo-founder - Laube Digital | 360° Digital Marketing and AI AgencyDIGITAL AND ITNovember 2024 - Today (1 year and 7 months)Rennes, FranceCreation and management of Laube Digital, a Rennes-based agency assisting VSEs and SMEs across France in their digital growth.Services offered:Website creation (showcase & e-commerce), SEO referencing, social media management, professional photography, and digital audits.Achievements:Over 50 projects supported, including AI agents, e-commerce site creation, Instagram account management for restaurants and salons, professional photo shoots, and global communication strategies.Various clients: Restaurants (Yemma), salons (Épi-tête), e-commerce (Opalook, FeelFree, la maison de lambre), organic greengrocers, jewelry and wellness brands.Approach: Custom, transparent, and human-centered support. All projects realized are 100% owned by the clients.Website: laube-digital.fr
- Opalook FranceInternational E-commerce ManagerE-COMMERCENovember 2023 - Today (2 years and 7 months)Paris, FranceComplete management of two e-commerce sites (B2B & B2C):Conception, commercial development, digital marketing, automation, and AI integration to optimize performance.2025 Results for B2B: +60% revenue and 1,300 new customers acquired through a data-driven strategy and automated processes.Sites managed: opalook.eu (B2B) | lamaisondelambre.com (B2C)
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Education
- Master's Degree - Master in Innovation ManagementToulouse Business School - Business School2023Management de projets innovants / IA Stratégie et business development Analyse de marché et veille concurrentielle Conduite du changement Entrepreneuriat et intrapreneuriat Gestion d'équipe et leadership