Freelancer profile translated to English.
Back to original languageAbout Nathan
Energetic and creative, I have been supporting my clients for 6 years in the management of their technical projects and accounts (IT).
I have a multicultural profile, with an engineering background and solid experience gained in SMEs, CAC40 companies, and Startups. This diversity strengthens my interpersonal skills and flexibility.
My international assignments (Europe, United States, North Africa, Middle East, Asia) have given me a real appreciation for exchanges and have sharpened my curiosity for new and complex projects.
Throughout these years, I have worked in various technical environments - Data and Artificial Intelligence, Workplace Digitalization, Telephony, Network Infrastructures, Cybersecurity, and Radio Telecommunications - all areas that require both listening skills and assimilation capacity.
French
Native or bilingual
English
Native or bilingual
Chinese
Basic
Spanish
Basic
Can work on-site
Paris (up to 10km), Biarritz (up to 50km), Nice (up to 50km), Toulouse (up to 50km), La Rochelle (up to 50km)
Experience
- Air Liquide IT - GIODelivery ManagerAugust 2021 - December 2022 (1 year and 5 months)Paris, France- Delivery Management // Services: WAN, LAN, Wi-Fi, and TOIP // Scope: Europe- Participation in the implementation of Webex Calling and documentation of its processes.
- STARTUP AFINITITECHNICAL ACCOUNT MANAGERTECHAugust 2019 - June 2020 (10 months)Paris, FranceCONTEXTAfiniti is an American "Unicorn" that publishes an Artificial Intelligence solution for call centers. This AI replacesclassic call routing known as "FIFO" or "First In First Out" with intelligent routing. Thus, the customer is directly connectedwith the best agent capable of meeting their specific needs. The goal is to maximize commercial performance andimprove user experience. This "Behavioral PairingTM" is based on "DATA" processing and "Machine Learning" methods.As a Technical Account Manager, I am part of the Global Deployment team.My role is to ensure the technical stability of the entire Afiniti solution for a client based in Israel. This client is HOTMobile, a telecommunications company, a subsidiary of the Altice group.Technical teams are based in the United States, Turkey, and Pakistan.RESPONSIBILITIES- Create client operational processes to simplify collaboration with Afiniti,- Create internal operational processes to adapt to the client's operating model,- Serve as the client's single point of contact for any technical questions and/or requests,- Resolve incidents by working with technical teams,- Maintain client confidence through communication and tailored solutions,- Supervise teams to ensure daily activities, audits, and technical analyses,- Arbitrate emergencies daily and prioritize actions,- Manage KPIs and drive the exploration of improvement methods,- Orchestrate deployments: validate the schedule, manage engineering, and anticipate risks,- Oversee any technical intervention on the production system,- Organize and lead "Daily Stand-up" meetings and work "Workshops",- Document and report all events to top management.DELIVERABLES- Technical Design document, Standard Operating Procedure, RACI,- Schedule, Gantt Chart, Action and Prioritization Plan,- KANBAN, KPIs dashboards, Data Audits.TECHNICAL ENVIRONMENT- SQL, Workbench, Toad for Oracle, Talend, Matching Query, ETL processes, Virtual Machines,- Applied Mathematics, Machine Learning, Algorithms, AI Matching/Predictive models,- Servers, NAS, Firewall, VPN, IPsec, Network Flows, WAN, LAN,- JIRA, Service Now, Confluence, Trello, Slack, Cisco Webex and Teams.
Reviews
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Networks and Cybersecurity EngineerESIEE Paris2017
Certifications
- PRINCE2® Foundation Certificate in Project ManagementAxelos2018
- Juniper Networks Certified AssociateJunis2016