Nathan Lagrange

Handling incoming calls & emails, advising on the use of the banking website and app, detecting and resolving technical incidents, customer support and improving user experience. Holder of IOBSP level 2 diploma, financial authorization allowing to inform, guide and assist clients on banking and credit operations.

Welcoming and assisting customers with a consulting and satisfaction-oriented approach. Identifying needs, commercial argumentation, and closing sales with a focus on performance and loyalty. Complete management of the customer journey, from initial contact to purchase. Product display according to merchandising rules to optimize visibility and commercial attractiveness. Receiving, checking, and managing deliveries, stock monitoring, preparing and shipping orders. Rigor, service orientation, and operational efficiency in daily tasks.

As a door-to-door prospector, I presented and distributed personalized energy offers and solutions, tailored to the specific needs of each household, ensuring optimal options were proposed and building a trusting relationship with prospects.