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Nathan J.NJ

Nathan J.

Customer service / Virtual Assistant / After-sales service 🌟

€150/day
3 projects
Lyon, FR
3-7 years

Average response time: 24 hours

Freelancer profile translated to English.
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About Nathan

Hello, my name is Nathan and I am a freelance virtual assistant.
With several years of experience in customer management and satisfaction, I have developed a real know-how to meet the needs of companies that wish to offer quality customer service.

I offer to take care of your customer service from A to Z: management of incoming emails and chats, follow-up of after-sales service files, processing of requests and complaints, all while ensuring clear, fast and efficient communication with your customers.

In addition, I can also assist you with various administrative tasks such as schedule management, data entry, invoice management, or file organization.

My goal is simple: to lighten your workload while guaranteeing an irreproachable customer experience. As a dedicated professional, I understand how important good customer service is for customer loyalty and strengthening your brand image.

If you are looking for a trusted partner to manage your customer service, I am at your disposal.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Freelance
    Freelance Virtual Assistant / Customer Service
    June 2024 - Today (2 years)
    Customer service: handling customer requests and communications.
    Concierge services: understanding needs, reservations, customer satisfaction.
    Executive assistance: administrative management, schedules, emails...
    Sales: Prospecting, project identification, satisfaction surveys...
    Customer service customer service administrative assistance Customer Care Community management
  • Eurofins Environnement France
    Account Manager
    September 2023 - January 2024 (5 months)
    Vénissieux, France
    - Management of a client portfolio in the Auvergne-RhĂ´ne-Alpes region
    - Conflict management and monitoring of compliance with current standards
    - Customer loyalty and customer service
  • DRON Location
    Apprentice Field Sales Representative
    RETAIL (SMALL BUSINESS)
    September 2020 - August 2023 (3 years)
    Lyon, France
    - Management of a client portfolio in Lyon and Aix-en-Provence.
    - Creation and development of an agency in Aix-en-Provence.
    - Customer prospecting
    - Customer/partner relationship management
    - Customer visits

Reviews

5.0

Out of 2 ratings

C

Caroline

Kreads

Reviewed on 3/11/2025

Top-notch collaboration, as usual. I recommend Nathan's services 100%, don't hesitate to call on him!
C

Caroline

Kreads

Reviewed on 2/17/2025

Perfect collaboration, as usual! We recommend Nathan, who always provides efficient, precise, and quality work :)

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Education

  • Master's degree in Business Management/Marketing & Business Engineering (work-study program)
    INSEEC Lyon
  • Professional Bachelor's degree in Sales Professions (work-study program)
    IAE Lyon
    2021

Skill set

Categories