Freelancer profile translated to English.

Description

Offer your clients a seamless, elegant, and 24/7 welcoming experience with a premium AI agent, specially designed for the premium hospitality, restaurant, and tourism sectors.

As a true digital concierge, this AI agent assists your clients at every stage of their journey:

Precise and discreet reservation request management
Availability checks and tailored alternative suggestions
Personalized responses to information requests
Customer support before, during, and after their experience
Empathetic and professional handling of after-sales service

✨ Benefits for your establishment:

Enhanced brand image
Continuous, uninterrupted customer service
Customer experience aligned with luxury standards
Significant reduction in team workload
Increased conversion rates and customer satisfaction

Designed for discerning establishments, the AI agent integrates seamlessly with your existing tools (website, messaging, booking system) while respecting the confidentiality and relational excellence expected in the premium universe.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

NexAgent
AI Agent
HOSPITALITY
January 2026 - Today (5 months)
Founder of an agency specializing in AI Agents, I support companies that receive clients (hotels, restaurants, tourist facilities, leisure activities) in implementing conversational and operational AI agents.
My solutions save time, reduce costs, and increase bookings through intelligent automation of the customer journey.
Allianz
Project Manager and Complex Compensation Solutions
BANKING AND INSURANCE
May 2021 - Today (5 years and 1 month)
Courbevoie, France
Management and oversight of compensation files with high legal, technical, and financial stakes. Analysis of responsibilities, definition of appropriate solutions, and coordination of stakeholders, in compliance with the regulatory framework and objectives of risk management and customer satisfaction.
Adaptability and Flexibility Customer Service Tutoring Litigation GDPR