Freelancer profile translated to English.
Back to original languageAbout Nathalie
I am called upon when a digital transformation project cannot afford to go off track. Not just to deliver on time — but to ensure teams truly adopt the changes and that the transformation lasts.
For 15 years, I have worked exclusively on the client side (never as an integrator), at the interface of Business and IT, on complex Salesforce and ERP projects within large corporations and mid-sized companies: Engie, Bouygues Immobilier, Veolia, Suez, Sage.
What I bring concretely:
I manage projects end-to-end — from writing RFPs to field deployment — combining delivery rigor with political acumen. I manage human resistance, I can speak to both management and field teams, and I ensure that the transformation is truly experienced, not just delivered.
My areas of expertise:
Salesforce (Field Service Lightning, Sales Cloud, Service Cloud) · CRM · ERP (INFOR CSI, SAP ByDesign, Dynamics) · Change Management · User Adoption · Change Management · Facilitation & Collective Intelligence · AMOA (IT process consulting) · PMO · RFP & Integrator Selection · National and international deployments (up to 26 countries)
Sectors: Energy & Utilities · Real Estate · Industry · Services · Environment
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km), Marseille (up to 50km)
Experience
- ENGIE SolutionsData Migration Stream LeadENERGY AND UTILITIESMay 2024 - January 2026 (1 year and 8 months)Salesforce Field Service Transformation Program — 4,000 agents, 6 regions, multi-year budget (4 years, several M€). Involvement from scoping phase to first wave deployment.Mission to salvage and manage the data migration stream after difficulties with lot 1 of the program. Context of strong resistance: regional teams had to undertake migration work without having seen the application or knowing the new processes.• Definition and deployment of a data migration strategy adapted to the specificities of each region• Creation and management of a national support unit to structure and standardize the work of the 6 regions• Development of a scalable tool to simplify data migration, continuously adapted to field realities• Intensive change management (workshops, educational meetings, ambassador network) to transform resistance into buy-in• Regular reporting to program governance bodies
- REP SMART CHEMICALProject Director / ERPCHEMICALOctober 2022 - May 2024 (1 year and 7 months)Gargenville, FranceINFOR CSI ERP Implementation — post-acquisition context by an investment fund (50% stake), 50 users (France + Brazil), full functional coverage.Appointed from the upstream phase to manage the entire ERP project in a family business modernizing its IS — from RFP writing to deployment. Full scope: Purchasing, Sales Admin, Laboratory, Production, Invoicing, Accounting.• RFP writing and management of the integrator selection process• Management of all phases: design, acceptance testing, training, communication, and change management• Facilitation of design workshops: arbitration between user-specific requests and budget constraints, defining the scope for the integrator to stay within budget and timeline• Direct reporting to the investment fund and management• Deployment carried out in France and partially in Brazil• Budget controlled at €450k despite a complex functional context and initially unformalized processes.
- overthemoonTransformation Project ConsultantCONSULTING AND AUDITSJuly 2020 - October 2022 (2 years and 3 months)Boulogne-Billancourt, FranceOrganizational transformation projects through collective intelligence.Exclusive collaboration with a firm specializing in transformation through collective intelligence. Approach focused on listening, co-construction, and facilitation: convinced that lasting transformations are those built by the teams themselves, facilitating participatory initiatives involving all levels of the organization.• KPMG Avocats — Supporting a team of 15 people in a business model change in a context of internal tension. Facilitated several collective intelligence workshops (Brown paper, Post-its, no digital tools). Deliverable: a co-constructed transformation plan validated by the stakeholders themselves.• Confédération des Buralistes — Creating a new dynamic and new working methods for 80 people at the initiative of the president. Designed and facilitated the participatory initiative from A to Z.
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Education
- Master's Degree in Foreign Languages and Civilizations (English and Spanish)Sorbonne Nouvelle (Paris)1992Apprentissage de l'histoire de l'Angleterre et de l'Espagne dans leur langue respective