Freelancer profile translated to English.
Back to original languageAbout Nathalie
🎯 Improve your processes, choose the right tools, engage your teams.
Digital transformation and change management consultant, I have been supporting companies, SMEs, and large groups for over 10 years in adopting new tools, optimizing processes, and mobilizing teams.
🔎 I work at the interface between business lines, tools, and users to make digital transformation a concrete lever for performance, not just another theoretical project.
🚀 I support my clients on topics of change management, change support, digital tool adoption, digital workplace, No Code, generative AI, project management, communication, user training, and coordination of cross-functional projects between business, product, and IT teams.
🤝 My approach is pragmatic, operational, and focused on real-world usage: analyzing needs, clarifying pain points, structuring actions, managing deployment, engaging stakeholders, and ensuring long-term adoption.
📌 I have notably supported projects for deploying digital tools, managing adoption, auditing digital environments, optimizing processes, AI training, and continuous improvement, in demanding and multi-stakeholder contexts.
💬 Are you looking for a consultant who can combine digital transformation, change management, project management, and operational efficiency? Let's discuss your challenges: I help you design solutions that are useful, understandable, and truly adopted by teams.
English
Fluent
Spanish
Conversational
French
Native or bilingual
Can work on-site
Biarritz (up to 10km), Bordeaux (up to 10km), Bayonne (up to 10km), Toulouse (up to 10km), Pau (up to 10km)
Experience
- Groupama Gan Vie
On Malt
Collaborative approach for creating the identity of a Transformation DepartmentBANKING AND INSURANCENovember 2025 - November 2025 (1 month)Bordeaux, France🎯 Mission Objective:Co-build the identity of a new department with employees, in order to strengthen internal cohesion, clarify positioning, and unite around a common vision.🛠️ Methodology Deployed:Phase 1 – Diagnosis & Field Listening:Conducting employee and management interviews on both sites to gather expectations, feelings, and challenges.Qualitative analysis of perceptions by site and by business line, identification of priority expectations.Phase 2 – Analysis:Cross-functional synthesis of findings, identification of convergences and divergences.Internal benchmarking of other transformation departments within the group to inspire the approach.Phase 3 – Finalization Workshop:Facilitating a bi-site workshop around vision, mission, values, and positioning.Convergence session to cross-reference contributions and collectively validate the projects to launch to build the identity.Phase 4 – Synthesis & Delivery:Formalizing a plan to build a co-created identity framework with the teams: shared vision, embodied values, talking points for internal communications.Delivery of a global synthesis of employee expectations, and recommendations, to feed the upcoming management roadmap. - Airbus HelicoptersSupport for a tool PoCAVIATION AND AEROSPACESeptember 2024 - March 2025 (6 months)Marseille, FranceAirbus is conducting a Proof of Concept (PoC) to evaluate and select a new digital solution aimed at optimizing a strategic business process. The challenge is to ensure a structured framework, effective evaluation, and smooth adoption by business teams.The support aims to:✔️ Facilitate the structuring and monitoring of the PoC✔️ Mobilize key users for relevant testing✔️ Ensure good coordination between teams and editors🎯 My Role & ActionsAs a Change & PMO consultant, I support the project on several key aspects:🔹 Management & CoordinationMonitoring ongoing PoCs with the two shortlisted editorsManaging interactions between business teams, sponsors, and editorsSynchronizing with other involved Airbus entities🔹 Adoption Support & Stakeholder EngagementStructuring key information to be provided to editors for configurationMobilizing and coordinating key users to ensure relevant testing of solutionsFacilitating test & feedback sessionsConsolidating evaluations to facilitate the final decision-making process🔹 PMO & Project MonitoringStructuring reporting to ensure optimal visibility for sponsorsSupporting decision-making through rigorous monitoring of progress & risks
- CMA CGMManagement of adoption & continuous improvement of mobile solutionsLOGISTICS AND SUPPLY CHAINAugust 2024 - Today (1 year and 10 months)Marseille, France🎯 Context & ObjectivesAs part of the deployment of mobile solutions to optimize the Flex Office experience and facilitate the management of on-site learners, I am supporting adoption, process evolution, and continuous improvement of functionalities.These solutions are deployed across multiple sites, including one site in the midst of relocation, impacting over 2,000 users. The challenge: ensure tool adoption, support process changes, and embed usage in the long term.The objective is to:✔️ Manage the adoption of solutions and ensure smooth integration for employees✔️ Optimize the user experience by collecting and analyzing field feedback✔️ Monitor KPIs and continuously evolve processes to align the tool with user needs🔍 My Role & Actions📊 Product Ownership & Continuous ImprovementCollecting and analyzing user feedback to propose functional enhancementsMonitoring usage & satisfaction KPIs to adjust the adoption strategyCoordinating with technical teams for implementing improvements and managing product evolutions🚀 Deployment Management & Change ManagementPhased deployment across multiple sites, adapting materials and methodologies to specific needsSupporting business teams & staff in adopting the solutionsStructuring and facilitating a network of change agents to amplify adoption📢 Communication & User EngagementDefining and executing a communication strategy to enhance engagement (newsletters, in-app campaigns, events, floorwalking, etc.)Creating educational materials to guide users in mastering the applicationsFacilitating a digital community to foster the exchange of best practicesUp to ~100% download rate depending on the entities and an NPS of 72
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Education
- M2 - Strategic Management of Large Groups and ConsultingESC Toulouse2014Cours suivis: Stratégie Gestion des risques Economie Industrielle Information financière Les stratégies d’internationalisation et la globalisation : Le management environnemental et sociétal Management Marketing 6 mois d'études à Barcelone, 1 an de césure au Mexique (réalisation de 2 stages)
- L3 - International Business and MarketingAix Marseille 3 University2011Cours suivis : Affaires internationales la banque Informatique Finance Marketing.