Freelancer profile translated to English.
Back to original languageAbout Nathalie
Virtual assistant specialized in customer relations | 28 years of experience | Reliable, responsive, and organized
With 28 years of experience in customer relations within the transport and logistics sector (notably at Geodis France Express), I now offer my services as a freelance virtual assistant.
My career has allowed me to develop sharp expertise in customer management, administrative follow-up, problem-solving, and the implementation of emergency solutions. Accustomed to demanding environments and tight deadlines, I know how to remain calm and organized to guide you towards solutions in all circumstances.
As a virtual assistant, I offer you:
My rigor in administrative management (calendar, emails, document organization)
My expertise in remote customer service (responding to requests, follow-up, loyalty)
My ability to effectively coordinate logistical and urgent missions
My human qualities: discretion, adaptability, service-oriented, and reliability
Why work with me?
28 years of experience in direct customer contact
Excellent command of written and oral communication
Anticipation, autonomy, and great professionalism
Commitment to providing fast, quality, and tailor-made service
Ability to adapt to different sectors and digital tools
My goals: To save you time, lighten your workload, and ensure a smooth and impeccable customer relationship.
Available for one-off or recurring missions, in French.
Contact me to discuss your needs, I will be delighted to assist you!
French
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- GEODIS FRANCE EXPRESSTransport Customer Relations OfficerNovember 1995 - February 2023 (27 years and 3 months)82000 Montauban, FranceManagement of imports and exports, handling customer complaints, versatility in arrival and departure services, customer portfolio monitoring on Dashboard, entry of air shipments, quotations, processing of compensation files, customer management at external agencies, knowledge of transport plans, implementation of specific services, handling incoming and outgoing calls, entry of driver tour departures and returns, mentoring junior teams by sharing expertise, mentoring junior teams at external agencies.
- La coopérative des TabacData Entry OperatorAGRICULTUREAugust 1995 - November 1995 (3 months)82000 Montauban, FranceData entry operator on site for weighing and tobacco transactions, interaction with sellers and buyers.
- rayon quincaillerieEmployeeRETAIL (SMALL BUSINESS)July 1995 - August 1995 (1 month)82000 Montauban, FranceSelf-service employee, sales and advice, stocking shelves, inventory. Advice on various products to customers.
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Education
- Express Safety Handling and Transport of Dangerous GoodsExpress Sécurité Manutention et Transport de marchandises dangereuses
- Professional Baccalaureate in Commercial and Financial AdministrationETCH1994BAC PRO Administration commerciale et financière