Freelancer profile translated to English.

Description

Remote customer advisor, rigorous and organized, I support companies in managing their customer relations and administrative support.

I handle customer emails and calls, follow up on requests, manage files, schedule appointments, and perform back-office tasks. Accustomed to working autonomously, I adhere to procedures, deadlines, and the expected quality of service.

My goal is to provide a quick, clear, and professional response to improve customer satisfaction and relieve internal teams. Available for 100% remote work, I easily adapt to each company's tools and needs.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

GENEST'NETTOYAGE
Self-employed (Home Cleaning)
October 2025 - February 2026 (4 months)
Cleaning services for individuals (houses, apartments)
Autonomous organization of interventions and schedule management
Customer relations: appointment scheduling, communication, and satisfaction
Simple administrative management (invoicing, follow-up)
Administrative Follow-up Customer Relationship Organization
Shappers
Injection Operator
RAW MATERIALS INDUSTRY
February 2023 - August 2023 (6 months)
Production of plastic parts (automotive and other sectors)
Assembly, screwing, and quality control
Adherence to procedures and customer standards
TRONICO
Electronics Operator
AVIATION AND AEROSPACE
April 2024 - June 2025 (1 year and 2 months)
Work on PCBs with electronic components
Adherence to customer specifications
IT monitoring and operation control