Freelancer profile translated to English.

Description

Hello, my name is Nathalie,

Freelance telephone advisor, I put my voice, my listening skills, and my smile at the service of your clients — remotely, but always with proximity!

With several years of customer contact experience (and a lot of motivation), I help companies offer responsive, human, and attentive customer service.

What I offer:

Call reception

Call outgoing (prospecting, follow-up, etc.)

Appointment setting

Customer service / Email and chat responses

Management of messages and emails (responses, follow-up, reminders)

Customer service assistance or client support (via chat, WhatsApp, etc.)

I am available immediately, whether for a one-off mission or regular support.

My goal: to become the reassuring and efficient voice that your clients will remember!

See you soon,

Nathalie

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Lens (up to 50km)

EDICourtage
Phoning
TECH
July 2025 - July 2025
Handling outgoing calls, ensuring customer follow-up, efficiently managing a large volume of calls.

Good diction Active listening Microsoft Office
BPCE
Telephone operator
BANKING AND INSURANCE
February 2025 - July 2025 (5 months)
Lens, France
Customer service for claims
Appointment setting
Active listening
Filling out claims forms
Spelling appointment setting
Duacom
Telephone advisor
ENERGY AND UTILITIES
March 2022 - January 2025 (2 years and 10 months)
Douai, France
Bill explanation
Client listening
Email writing
Incoming and outgoing calls
Appointment setting