Nathalie Jafflin

Is your company looking to improve the well-being of its teams while boosting their efficiency and engagement?

As a Wellness and Professional Effectiveness Coach, I help companies implement sustainable strategies that foster both performance and employee well-being.

Thanks to my experience in management and in various sectors such as services, industry, and healthcare, I help managers and employees find an optimal balance between productivity and job satisfaction.

What I do for your company:

✅ Improve team well-being: Develop personalized programs to reduce stress, enhance quality of work life, and strengthen employee engagement.

✅ Optimize professional effectiveness: Implement techniques and tools to improve time management, task prioritization, and organization while respecting the individual needs of each employee.

✅ Develop a company culture focused on balance: Support managers in adopting benevolent leadership practices and creating a positive and inclusive work environment.

✅ Support change: Assist your teams during transition periods, whether it involves reorganization, workload management, adaptation to new working methods, or professional retirement.

✅ Strengthen team cohesion: Offer workshops and training to build bonds between employees, improve internal communication, and foster more harmonious collaboration.

✅ Support sustainable performance: Develop strategies that enable your employees to maintain a high level of performance without compromising their well-being, by combining clear objectives and healthy working methods.

Benevolent management of a team of 8 employees (support in skills development and well-being at work, meeting facilitation, line management, performance reviews...)

Handling of customer complaint files.

Handling of mediation files with the FBF.

Steering complaint service activities (monitoring regulatory deadlines, analyzing reasons for dissatisfaction, implementing improvement actions...)

Management and handling of customer complaints

Identification of shortcomings and/or bad practices

Follow-up of corrective actions for after-sales service and sales network