Freelancer profile translated to English.
Back to original languageAbout Natascha
After more than 11 years of experience in customer service at a bank, I consciously decided in 2022 to leave my previous professional environment to gain more freedom and flexibility.
My desire to change my lifestyle led me and my partner to move to Italy, where we bought a house in Sardinia as a retreat. Originally, we planned to open a B&B and later start a camper rental business.
Even though these projects could not be realized as hoped, they provided me with valuable insights into project management, organization, and entrepreneurship. Today, I regularly commute between Sardinia and Germany, while my partner is permanently based in Italy.
I have decided to use my passion for organization and customer service in a self-employed capacity as a virtual assistant. This new direction fits perfectly with my lifestyle and allows me to contribute my skills and experience in a flexible work environment.
As a Scorpio, I am known for my determination, ambition, and passion. I am sometimes described as "strict," but when we work together and the chemistry is right, I am also a true team player – reliable, loyal, and with a good sense of humor.
They say Scorpios never do things by halves – and that applies to me too! I look forward to bringing my many years of experience and my way of working as a virtual assistant to exciting projects.
German
Native or bilingual
Italian
Conversational
English
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- Wohnwerk IdeeEmployee in Customer Service and Content AreaE-COMMERCEFebruary 2026 - Today (6 months)Involved in customer service and other organizational tasks such as creating listings for Shopify and other marketplaces.
- Wohnwerk Idee
On Malt
Support in Administrative Area Customer Support - Duration 4 weeks / 5 hours per weekE-COMMERCEDecember 2025 - February 2026 (1 month)- Support in customer service in e-commerce. Ticket processing on various marketplaces such as Otto, Kaufland etc. Processing customer emails in the inbox- Handled customer complaint cases (communication with customer and manufacturer)- Created new products in Shopify- Created new products on the Otto marketplace - HomeCollectiveMarketplace Content ManagerE-COMMERCEJune 2025 - Today (1 year and 2 months)Berlin, GermanyI create search-optimized product descriptions for various marketplaces such as Amazon, Shopify & Co. I pay attention to a clear structure, relevant keywords, and addressing the respective target audience with the aim of presenting your products attractively and with strong sales potential.I check existing listings for clarity, quality, and keyword optimization. I revise texts if necessary so that they perform better – both in terms of visibility and conversion.In addition, I work closely with designers on the creation of product images. This includes, among other things, text-on-image graphics, dimension drawings, and visual presentations of the most important product advantages (USP images). Depending on the project, 3D renderings and AI-generated images are also used to optimally present products. If necessary, I also create or edit image content myself, for example using Canva, to optimally coordinate text and image material and ensure a coherent overall listing.
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Education
- Online Business EconomistFrankfurt School of Finance & ManagementBankbetriebswirtin Online
- Bank Clerk & Financial Assistant DegreeBerufsschule Humpisschule Ravensburg2015Bankkauffrau & Finanzassistentin Abschluss