Natalie Lachmann

As an experienced Operations Manager and certified Scrum Master, I support companies in optimizing their service processes based on data and sustainably managing organizational change. With over 10 years of experience in project management – primarily in the dynamic education and EdTech sector (including as Head of Operations) – I know the levers that increase both customer satisfaction and operational efficiency. My core competence lies at the intersection of analysis and implementation: I design transparent KPI systems and automated reporting (e.g., Learning Outcome Measurements), identify optimization potential, and guide teams through agile change management processes (e.g., system implementations like SharePoint). Whether it's a structured corporate project or the complex logistical planning of major events – I bring structure to complex processes and purposefully lead teams to success.