Freelancer profile translated to English.
Back to original languageAbout Natalia
I am a professional with 14 years of professional experience, including 5 years in project management, certified PRINCE2, fluent in English, Spanish, and French.
Experience in Agile environments, ERP and CRM systems, and process optimization. Skilled in team coordination and change management.
Spanish
Native or bilingual
French
Fluent
English
Native or bilingual
Can work on-site
Lille (up to 50km)
Experience
- NETSOFT,PMO - ERP/CRM Project ManagerJanuary 2018 - January 2023 (5 years)MexicoAs PMO, I coordinated the deployment of approximately 320 Oracle NetSuite projects in Latin America, in close collaboration with business and technical teams, ensuring the quality of deliverables and process efficiency. Comprehensive supervision of projects using Agile methodology. Administrative management of technical teams: attendance tracking, reporting, scheduling changes. Organization of committees, executive meetings, and follow-up sessions. Coordination of quality and regulatory compliance processes. Operational process optimization.
- 2R CONSULTORES,Administrative Management ConsultantJanuary 2016 - January 2017 (1 year)MexicoAnalysis of operational flows and improvement proposals. Design and implementation of monitoring systems (KPI). Coordination of administrative projects. Training teams on new methodologies.
- SEARCHING FOR SOLUTIONS,Customer Service ManagerJanuary 2014 - January 2016 (2 years)MexicoCreation and complete management of a new customer service department. Development and optimization of operational administrative processes. Management of records, files, and documentation (KYC systems). Coordination of teams and training on new processes. Design of indicators for performance monitoring.
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Education
- Agile Project Management Alison(CPD Certification Service)2025Agile Project Management Alison(CPD Certification Service)
- University Diploma in French StudiesUniversity of Lille2025Diplôme d'Université d'Études Français