Freelancer profile translated to English.
Back to original languageAbout Natalia
I am Natalia, a Professional Administrative and Virtual Assistant with over 15 years of experience in the administrative field. I have worked in key areas such as billing, accounting, collections and payments management, as well as customer service. My ability to manage multiple tasks with order and discipline has allowed me to add value to the companies I have worked with, always with a focus on efficiency and organization.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Natalia RodezAdministrative Virtual AssistantCONSULTING AND AUDITSJanuary 2025 - Today (1 year and 5 months)Customer Service ManagementI provide efficient and personalized support to clients, resolving inquiries and issues professionally to ensure their satisfaction and loyalty.📄 Invoice Creation and Follow-upI generate accurate invoices and conduct rigorous follow-up to ensure timely payment. Additionally, I manage outstanding payments and perform financial reconciliations to maintain control over transactions.📊 Accounting and Financial Management in SoftwareI record and manage daily accounting entries, including income, payments, collections, and bank transactions. I ensure detailed and organized control in accounting tools, guaranteeing the accuracy of financial data and compliance with regulations.🗂️ Database ManagementI organize, update, and clean databases, ensuring that information is complete, accurate, and accessible for efficient use at any time.📧 Email ManagementI manage inboxes in an organized manner, prioritizing important messages, responding to inquiries, and ensuring fluid and effective communication.📅 Social Media Content SchedulingI plan and schedule posts on platforms like Instagram, Facebook, and LinkedIn, ensuring constant, coherent communication aligned with the brand's strategy.👥 Facebook Group ManagementI moderate and manage Facebook communities, fostering active participation, responding to inquiries, and ensuring a positive environment to drive group growth.💬 Social Media Comment Moderation and ResponseI manage interactions on social media, responding to messages, comments, and inquiries promptly and professionally. This strengthens the brand's image and improves the customer experience.
- Agrosfera 2000, S.L.AdministrativeAGRICULTUREOctober 2015 - September 2024 (8 years and 11 months)Pontevedra, SpainBilling, accounting, customer service, attention to detail, bank management, control of collections and payments. Document filing.
- HP&CO.TelemarketerHEALTH AND WELLNESSMay 2013 - December 2014 (1 year and 7 months)Pontevedra, SpainInsurance telemarketer, Insurance sales, Customer service, Document management. Attention to detail.
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Education
- Specialist Administrative TechnicianIESP Armando Cotarelo Valledor1997Técnico Especialista Administrativo
- Virtual AssistantUniversitat Ramon Llull2025📢 Marketing Digital : Planificación y programación de contenidos en redes sociales, moderación de comunidades en Facebook, creación de imágenes y gestión de comentarios para atención al cliente. 🎙️ Producción de Contenidos : Edición de podcasts y vídeos, transcripción de episodios y optimización de imágenes para web. 📧 Email Marketing : Programación de campañas, gestión de bases de datos, control de calidad y elaboración de informes estadísticos. 🌐 Gestión Web y Blogs : Actualización y mantenimiento de sitios web, creación de entradas optimizadas en blogs, investigación de contenido y atención a comentarios. 📂 Administración y Finanzas : Gestión de correos electrónicos, agendas, facturación, seguimiento de impagos, organización de documentos y elaboración de informes financieros. 💡 Gestión Productiva : Implementación de procesos para mejorar la eficiencia y el control operativo.