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Description

Specialist in operations management, customer service, and administrative support in co-working spaces and businesses

Optimization of day-to-day: clearer, more efficient, and organized processes

Improvement of the customer experience with a practical and problem-solving approach

Coordination of spaces and friction-free incident management

Support for international teams and clients

Agile solutions that bring order, clarity, and time savings

Languages

Spanish
Native or bilingual
Portuguese
Fluent
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Colors Coworking by Kudos
Space Manager
REAL ESTATE
January 2025 - Today (1 year and 7 months)
Madrid, Spain
• · Daily management of the customer experience, ensuring agile and personalized service
• · Incident resolution and user support, improving overall satisfaction
• · Coordination of rooms, offices, and common areas, optimizing their use
• · Basic administrative management: contracts, billing, and support in commercial processes
Customer Support Automation Customer Experience Management Project & Operations Management Data Entry & Reporting Operations Management
Le Room Service
Customer Service
HOSPITALITY
January 2024 - January 2025 (1 year)
Madrid, Spain
• · Attending to international clients in Spanish, English, and Portuguese
• · Management of incidents and requests, ensuring a fluid experience
• · Preparation of performance reports and service analysis
• · Training of new employees in customer service processes
Customer Experience Management administrative support Virtual Assistance & Administrative Support Customer Support Automation Email management
Impact Hub, Coworking
Sustainable Event Production Company
TELECOMMUNICATIONS
January 2022 - January 2024 (2 years)
Madrid, Spain
• · Organization and management of events with a focus on sustainability and user experience.
• · Coordination with clients and suppliers, including technical visits and personalized follow-up.
• · Comprehensive logistics: search and purchase of air tickets, accommodation, and transportation.
• · Planning and execution of events, ensuring quality and efficiency in each project.
Project & Operations Management Logistics Event organization administrative support booking