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Natalia OlivierNO

Natalia Olivier

Systems Operator

€160/day
Barcelona, ES
15+ years
Troubleshooting
Microsoft Office
Proactivity
Autonomy
Assertive Communication

Average response time: 1 hour

Freelancer profile translated to English.
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About Natalia

IT professional with over 15 years of experience in L1/L2 support and comprehensive IT asset management. Specialized in advanced troubleshooting, migrations to Windows 11, Intune, Azure AD, and corporate VPNs. Responsible for teams, licenses, and biometric access, with advanced Excel skills for reporting and tracking. Autonomous, problem-solving, and user-oriented, I bring security and efficiency to any remote IT environment.

  • Spanish

    Native or bilingual

  • Catalan

    Fluent

Remote only
Primarily works remotely

Experience

  • Quirón
    Systems Operator
    HEALTH AND WELLNESS
    October 2022 - Today (3 years and 8 months)
    Barcelona, Spain
    IT professional with over 15 years of experience in L1/L2 support, advanced troubleshooting, and comprehensive IT asset management. Expert in migrations to Windows 11, Intune, Azure AD, corporate VPNs, and biometric access, with advanced Excel skills for reporting and tracking. Autonomous, problem-solving, and user-oriented, I bring efficiency and security to remote IT environments.
    Microsoft Office Microsoft Outlook Troubleshooting Windows 11 Active Directory
  • Quirón
    Technical Support Help Desk
    HEALTH AND WELLNESS
    December 2017 - September 2022 (4 years and 9 months)
    Barcelona, Spain
    Functional support for the Employee Portal and SAP (HR module), providing assistance in configuration and incident resolution, ensuring the proper functioning of the Portal and user satisfaction.

    Incident management and improvement proposals to consultants, collaborating in process optimization and solutions to enhance system efficiency.
    Advanced L3 Help Desk incident handling, performing advanced diagnostics and high-level technical solutions to ensure operational continuity.

    Collaboration with different areas (such as human resources, IT, etc.) for effective resolution of technical problems and implementation of interdepartmental solutions.
  • Mc Prevención
    IT Support Technician
    HEALTH AND WELLNESS
    April 2007 - November 2017 (10 years and 7 months)
    Barcelona, Spain
    VoIP (Cisco): Implementation and maintenance of IP Telephony nationwide, adapting resources according to the needs of each office. Incident management, optimization, and improvement proposals. Hardware and software maintenance.

    PBX, etc.). Beta testing prior to the final implementation of VoIP in all centers. Management of the billing tool (cHar) and generation of monthly reports for office managers.

    Exchange: Creation and maintenance of email accounts, distribution groups, and management of sending/receiving restrictions. Maintenance of administrative data and email quotas. Beta testing of Exchange versions at the corporate level.

    IT Project Coordination: Supervision of the deployment and launch of various projects (telephony operator migration, IT asset renewal, VoIP provider change, network migration, implementation of a new printer provider).

    Intranet Management: Maintenance and content updates on work centers and personnel distribution. Creation of internal procedure manuals.

    Network Support and Optimization: Optimization of user access for network work, remote software updates (TeamViewer, VNC), and management of user additions, removals, and modifications and their access according to their job role.

    Help Desk Technical Support: L2/L3 support tasks, coordinating with other teams for complex incident resolution.

    User Management: Access configuration by administering permissions, roles, and security policies to ensure adequate and secure access to corporate systems.

    Coordination of IT deployments nationwide, overseeing the planning, implementation, and monitoring of large-scale technological projects in various locations.

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Education

  • Administration of Networked Computer Systems
    Institut Obert de Catalunya (IOC)
    2014
    Administración de sistemes informáticos en red
  • Effective Time Management
    Fundación Tripartita
    2012
    Gestion eficaz del tiempo
Check out Natalia's education

Skill set

Windows 11
Microsoft Outlook

Categories

  • Other