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Natalia MonsalveNM

Natalia Monsalve

VIRTUAL ASSISTANT/CUSTOMER SERVICE

€100/day
Córdoba, AR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Natalia

I am convinced that my proactivity and results orientation will be valuable assets to your project. I have experience working remotely without direct supervision, doing so consistently and with commitment. I have excellent references from all the jobs I have held.
  • English

    Native or bilingual

  • Portuguese

    Conversational

Remote only
Primarily works remotely

Experience

  • Banco Supervielle
    Senior Digital Executive
    BANKING AND INSURANCE
    December 2012 - March 2026 (13 years and 3 months)
    Córdoba, Argentina
    Roles I have held from oldest to most recent: Cashier, Commercial Assistant, Client Executive, Manager with acting duties, Senior Digital Executive. As a Digital Executive, I specialized in customer service, incident management, and administrative and commercial support through communication channels like DEBMEDIA (video calls, chat, emails) remotely. I worked with AI tools (ChatGPT, automation tools, CRM AI functions, etc.) and have basic knowledge of marketing and social media content.
    Collections Telephone support Chatbot remote support virtual assistant
  • Asociación Mutual Romang Futbol Club
    Client Executive
    BANKING AND INSURANCE
    December 2007 - January 2012 (4 years and 1 month)
    Reconquista, Argentina
    •● Personalized attention and member loyalty.
    ● Sale and analysis of personal and vehicle loans, accompanying the entire management process.
    ● Offering financial products, managing digital tools, and basic analysis of financial statements.
    ● Collections management and account follow-up.
    Customer service Collections Customer loyalty Payments Sales
  • Clínica Charcot
    Administrative Secretary
    MEDICAL
    June 2004 - November 2007 (3 years and 5 months)
    Reconquista, Argentina
    • ● Agenda Management: Calendar coordination for 13 medical specialists.
    ● Reception, personal data registration, telephone attention, and doubt resolution.
    • ● Administration: Invoicing to health insurance providers, organization of medical records, and both telephone and in-person attention.
    Telephone support Professionalism Appointment scheduling prescriptions Public relations

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Education

  • Teaching/Degree in Education
    del Litoral.
    Profesorado/Licenciatura en Educación

Certifications

  • VIRTUAL ASSISTANT COURSE
    TECHNOLOGICAL UNIVERSITY OF THE LITORAL

Categories

  • Other