Natalia Monsalve

Roles I have held from oldest to most recent: Cashier, Commercial Assistant, Client Executive, Manager with acting duties, Senior Digital Executive. As a Digital Executive, I specialized in customer service, incident management, and administrative and commercial support through communication channels like DEBMEDIA (video calls, chat, emails) remotely. I worked with AI tools (ChatGPT, automation tools, CRM AI functions, etc.) and have basic knowledge of marketing and social media content.

•● Personalized attention and member loyalty.

● Sale and analysis of personal and vehicle loans, accompanying the entire management process.

● Offering financial products, managing digital tools, and basic analysis of financial statements.

● Collections management and account follow-up.

• ● Agenda Management: Calendar coordination for 13 medical specialists.

● Reception, personal data registration, telephone attention, and doubt resolution.

• ● Administration: Invoicing to health insurance providers, organization of medical records, and both telephone and in-person attention.