Freelancer profile translated to English.
Back to original languageAbout Natalia
Consultant in **training, customer relations (CRM) and professional development**, I support companies and training organizations in skills development and operational performance improvement.
I work on consulting, instructional design, and training facilitation assignments, with a concrete, field-oriented, and results-driven approach.
Areas of Intervention:
Training Engineering:
- Needs analysis, course design, skills development plan deployment
- Training facilitation (in-person/remote)
- Professional development support (mobility, career change, advancement)
- Profile evaluation and interview conducting
Professional Interview Campaign Support:
- Structuring and managing mandatory professional interview campaigns
- Creation of templates and tools (guides, materials, evaluation grids)
- Training managers on conducting interviews
- Support in analyzing skills needs and interpreting results
Customer Relations / CRM Expertise:
- Training in call center call handling
- Managing difficult situations and complaints
- Improving service quality and customer satisfaction
- Professional written communication (emails, chat, customer service)
Workshops and Group Support:
- Team building
- Employee re-motivation
- Change management support
My approach is based on active methods, concrete simulations, and tools directly applicable in the workplace.
Objective: develop useful skills, improve professional practices, and strengthen team engagement.
Spanish
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Alliance EurusHR Consulting Mission — Job Role Framework EngineeringCONSULTING AND AUDITSMay 2026 - June 2026 (1 month)Paris, FranceDevelopment of a comprehensive job role framework for a group of companies specializing in services for VSEs/SMEs (accounting, finance, digital). Faced with the rapid evolution of professions under the effect of AI, the mission consisted of auditing existing roles, projecting future skills, and producing operational tools for dual use: internal development and recruitment.Delivered products:7 updated job descriptions · Skills evaluation grids · Interview guides · OKRs per profile · Recruitment assistance tools
- FCMEMPLOYMENT AND PROFESSIONAL DEVELOPMENT ADVISORHUMAN RESOURCESJanuary 2022 - December 2024 (2 years and 11 months)Paris, FranceIndividualized support for professionals in their development, mobility, or career change projects, through in-depth diagnostic interviews.Co-creation of realistic career paths, integrating skills, aspirations, and market opportunities, and facilitation of group workshops (CV, LinkedIn, pitch).Mobilization of employment and training schemes (CPF, OPCO, RNCP), follow-up of paths, and project-based management of support.
- FCMPROFESSIONAL COACHHUMAN RESOURCESJanuary 2022 - December 2025 (3 years and 11 months)Paris, FranceCoaching professionals and executives in their career transitions and developments: clarifying objectives, decision-making, and change management.Intervention in contexts of career change, mobility, or job evolution, with work on obstacles, enablers, and the creation of concrete action plans.Approach based on active listening, questioning, and alignment between professional project, skills, and environment.
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Education
- Recruit and integrate employeesInea Conseils2026Recruter et intégrer les collaborateurs à l'Ere de l'IA
- Employment and professional development advisorHaute École De Coaching2025Conseiller emploi & évolution professionnelle