Freelancer profile translated to English.

Description

Senior Process Consultant | Specialist in Management Systems and Regional Integration

Senior Consultant with over 18 years of experience leading Quality Management Systems (QMS) in multicultural environments. Expert in ISO 9001:2015, with a comprehensive vision covering Information Security (ISO 27001), Privacy (ISO 27701), Sustainability (ISO 14001), and Business Continuity (ISO 22301).

Key Achievements:

Compliance Excellence: Impeccable record in external audits since 2010, achieving satisfactory results with no critical findings in all certification cycles.

Regional Leadership: Successfully led the Joint Certification process for LATAM, standardizing key processes across multiple countries.

International Synergy: Facilitated strategic alliances and technical cooperation with teams from Mexico and Spain, optimizing global governance and best practice exchange.

My approach combines risk management and continuous improvement to transform regulatory compliance into a real competitive advantage.

Languages

English
Native or bilingual
Portuguese
Conversational

Workplace preferences

Remote only

Primarily works remotely

NEORIS S.A
Collaborative Consultant
October 2005 - Today (20 years and 8 months)
Buenos Aires, Argentina
Participation in audits and ISO 14001, 27001, 27701, and 22301 processes.
• Management of planning and processes for the Southern Region (LATAM), coordinating training and technical support for multidisciplinary teams in multiple countries.
• QMS Expansion: Responsible for the implementation and supervision of the Quality Management System in Argentina, Chile, Peru, Brazil, and Colombia.
• International Collaboration: For the maintenance of systems in the Spain and Mexico offices, ensuring global alignment of organizational standards. Writing of processes and information. Analysis of information and data.
Writing Spelling
CMMI:
Specialist
October 2004 - June 2005 (8 months)
in Process Audit Execution (Quality Assurance) under CMMI Level 4 guidelines, defining tools and methodologies (EPG) for software lifecycle improvement. Continuous Improvement and Customer Satisfaction.
• Customer Care Management: Regional manager for customer satisfaction and claims management process, implementing loyalty and conflict resolution strategies.
• Process Optimization: Identification, analysis, and monitoring of non-conformities, promoting a data-driven culture of continuous improvement.
• Knowledge Management: Design and delivery of training and induction programs on corporate processes for various organizational hierarchical levels.
MAKRO SUPERMERCADO MAYORISTA
Data Entry
January 2002 - December 2003 (1 year and 11 months)
Data entry of customer information. Accuracy, speed, and precision required.
This was complemented by the generation of the community card.