Description

Strategic Public Relations

Media Engagement

Corporate Communication Crisis Management

PR Event Planning

Public Speaking

Brand Storytelling

Social Media & Digital PR Strategies

Reputation Management

Press Releases

Media Impact Analysis (Reach / Impact)

Stakeholder Communication

Regulatory and Compliance Communication

Crisis Communication & Risk Mitigation

Brand Reputation & Damage Control

High-Profile Incident Management

Government & Media Relations

Crisis Strategy Development

Market Surveillance communicatons

Product Recalls Communication

Customer Care & Service Operations

Customer Complaint Resolution & Service Recovery

Process Optimization

Quality Assurance

Customer Satisfaction & Experience

Loyalty Programs

Customer Care Contact Center Management

Customer Communication & Relationship Management

Multi-Channel Customer Engagement (Phone, Email, Social Media)

Industry field of expertise

Languages

German
Native or bilingual
Italian
Native or bilingual
English
Fluent
French
Conversational
Spanish
Conversational
Dutch
Basic
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

Opel Automobile GmbH
Product Communication Manager
April 2022 - December 2023 (1 year and 8 months)
• Development and implementation of international technology and product communication strategies for Opel/Vauxhall
• Planning and implementation of optimal communication formats, including press releases and launch events
• Creation of communication materials (texts, photos, videos) and support of media production
• Responsibility for international press work and product communication at events and trade fairs
• Coordination of product communication within the global company and processing of media inquiries
Stellantis
Pilot Crisis Prevention
January 2020 - March 2022 (2 years and 2 months)
• Management and coordination of interdisciplinary crisis cells in the area of customer experience in the extended EU region
• Management of critical quality and safety issues and communication with authorities (e.g. KBA, DVSA)
• Development of global processes for market surveillance inquiries and recall communication
• PR preparation and journalistic communication on sensitive topics such as recalls and compliance
• Cooperation with national sales companies and international partners on official inquiries
Groupe PSA
Lead Investigation and External Communication
AUTOMOBILE
January 2015 - December 2019 (4 years and 11 months)
Rüsselsheim am Main, Germany
• Analysis, coordination and documentation of product problems with a focus on customer experience and product safety
• Conducting field investigations and independent risk analyses (ISO 26262) with recommendations to management
• Presentation of investigation results and strategic communication with market surveillance authorities
• Cooperation with European regulatory authorities (e.g. KBA, DVSA) on safety and non-conformity issues
• Close cooperation with development, quality management, communication and legal department