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Natalia BienzeislerNB

Natalia Bienzeisler

PR, CX and Customer Service Manager

€1,200/day
Wiesbaden, DE
15+ years

Average response time: 1 hour

About Natalia

Strategic Public Relations
Media Engagement
Corporate Communication Crisis Management
PR Event Planning
Public Speaking
Brand Storytelling
Social Media & Digital PR Strategies
Reputation Management
Press Releases
Media Impact Analysis (Reach / Impact)
Stakeholder Communication

Regulatory and Compliance Communication
Crisis Communication & Risk Mitigation
Brand Reputation & Damage Control
High-Profile Incident Management
Government & Media Relations
Crisis Strategy Development
Market Surveillance communicatons
Product Recalls Communication


Customer Care & Service Operations
Customer Complaint Resolution & Service Recovery
Process Optimization
Quality Assurance
Customer Satisfaction & Experience
Loyalty Programs
Customer Care Contact Center Management
Customer Communication & Relationship Management
Multi-Channel Customer Engagement (Phone, Email, Social Media)
  • German

    Native or bilingual

  • Italian

    Native or bilingual

  • English

    Fluent

  • French

    Conversational

  • Spanish

    Conversational

  • Dutch

    Basic

  • Portuguese

    Basic

Remote only
Primarily works remotely

Experience

  • Opel Automobile GmbH
    Product Communication Manager
    April 2022 - December 2023 (1 year and 8 months)
    • Development and implementation of international technology and product communication strategies for Opel/Vauxhall
    • Planning and implementation of optimal communication formats, including press releases and launch events
    • Creation of communication materials (texts, photos, videos) and support of media production
    • Responsibility for international press work and product communication at events and trade fairs
    • Coordination of product communication within the global company and processing of media inquiries
  • Stellantis
    Pilot Crisis Prevention
    January 2020 - March 2022 (2 years and 2 months)
    • Management and coordination of interdisciplinary crisis cells in the area of customer experience in the extended EU region
    • Management of critical quality and safety issues and communication with authorities (e.g. KBA, DVSA)
    • Development of global processes for market surveillance inquiries and recall communication
    • PR preparation and journalistic communication on sensitive topics such as recalls and compliance
    • Cooperation with national sales companies and international partners on official inquiries
  • Groupe PSA
    Lead Investigation and External Communication
    AUTOMOBILE
    January 2015 - December 2019 (4 years and 11 months)
    Rüsselsheim am Main, Germany
    • Analysis, coordination and documentation of product problems with a focus on customer experience and product safety
    • Conducting field investigations and independent risk analyses (ISO 26262) with recommendations to management
    • Presentation of investigation results and strategic communication with market surveillance authorities
    • Cooperation with European regulatory authorities (e.g. KBA, DVSA) on safety and non-conformity issues
    • Close cooperation with development, quality management, communication and legal department

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Education

  • Apprenticeship in office communication
    Berufliche Schulen Groß-Gerau
    2005
    Apprenticeship in office communication
  • SAP
    SAP

Skill set

Categories